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Khách Sạn Sao

★★★·8.2/ 10Recommended
·Hotels
Offsite parking discounted rates availableElectric bicycle charging stationAir conditioningFamily roomsLift / ElevatorLuggage storageAll 66 facilities +
Review
04

Guest scores & sentiment

From 53 guest reviews · multi-source · as of 2026-07-13

Guests praise friendly staff and cleanliness, noting good value. Common complaints include small rooms, poor soundproofing, strong sewer odors, unstable hot water, and occasional hygiene or booking discrepancies.

Dimension scores · cross-source

Wi-Fi10.0
Service7.9
Cleanliness7.7
Value7.6
Facilities7.6
Location7.5
Rooms7.2
Surroundings7.2
PraisedConvenient location/parking · Attentive staff · Enthusiastic service · Clean and comfortable
ComplaintsBad bathroom odor · Poor soundproofing/noise · Small rooms/misleading ads · Outdated facilities/cleaning issues

KEYSuitable for those valuing service and cost-performance. Avoid if sensitive to noise; check room size and facilities.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
Located near Thang Long Water Puppet Theater and Hanoi Old City Gate (score 7.5). Guests find it convenient for exploring and parking.
serviceWhat is the quality of service like?
Service scores 8.1/10. Guests praise the friendly, attentive staff for prompt 24-hour front desk and room service.
roomHow are the room facilities and hygiene?
Cleanliness is 7.8/10, but some report small rooms, sewer odors, poor soundproofing, and unstable hot water due to aging facilities.
facilityWhat public facilities and conveniences are available?
Features a garden, terrace, shared lounge, and free WiFi (score 10). Offers luggage storage, tour desk, and cashless payment options.
policyWhat are the check-in/out times? Are pets allowed?
Check-in is at 13:00 and check-out at 12:00. Children are allowed, but pets are not. Private check-in/out is available.
pros_consWhat are the main pros and cons?
Pros: Good value (7.6), friendly staff (8.1), excellent WiFi (10). Cons: Poor soundproofing, strong sewer odors, and unstable hot water.
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