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Hotel Colonial Playa del Carmen

★★★·8.2/ 10Recommended
·Hotels
Meeting rooms24-hour front deskLuggage storageFree WiFiMeeting roomsMultilingual staffAll 16 facilities +
Review
Official

Hotel located in the heart of Playa del Carmen close to the beach, the local pier, bars, restaurants, bus terminal, ideal to enjoy a pleasant stay either for business or pleasure, our staff will attend to it as it deserves and I would be at home, the hotel offers different services as it is a pool, restaurant, spacious and meals room, cable TV, hot water, for lovers of the nightlife the hotel is a few minutes walk from the famous 5th avenue where the party never ends, world-class restaurants is around this magnificent hotel, at our reception 24 hours a day you can ask for information on the fate and our staff speak English and can advise on what you need, the Cancun sirport is a 40-minute drive and the city to 1 hour, Welcome home.

04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-21

Guests praise the central location, comfortable beds, and friendly staff. Major complaints involve construction noise/dust, poor WiFi, outdated facilities, and limited pool access. Overall satisfaction is mixed due to ongoing renovations.

Dimension scores · cross-source

Location8.8
Service8.2
Value8.1
Cleanliness8.1
Rooms8.0
Facilities7.5
Wi-Fi7.3
+ PraisedExcellent location near 5th Avenue and transit · Warm, attentive staff with standout front desk service · Clean, spacious pool with convenient operating hours · Spacious rooms with comfortable beds
- ComplaintsDisruptive construction noise and ongoing renovations · Poor and unstable WiFi connectivity · Occasional room humidity and musty odors · Inconsistent hot water and weak air conditioning

KEYSuitable for those valuing location and service. Noise-sensitive guests should avoid due to construction. Verify pool status and WiFi beforehand.

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