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Viceroy Riviera Maya, a Luxury Villa Resort - Adults Only

★★★★★·9.4/ 10Excellent
·Hotels
41 rooms· Check-in 03:00 PM / out 12:00 PM
Area shuttle (surcharge)Proposal/romance packages availableParasailing nearbyFitness facilitiesHealth clubFull-service spaAll 53 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Viceroy Riviera Maya, a Luxury Villa Resort. Maintain seamless communication using the complimentary Wi-Fi at hotel. Effortlessly arrange transportation to and from the airport using the hotel's airport transfer services. Guests can avail parking facilities at the hotel. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service and safety deposit boxes. For extended visits or whenever required, the dry cleaning service ensures your preferred travel garments remain fresh and accessible. During leisurely days and evenings, on-site amenities such as room service enable you to fully enjoy your accommodation. At Viceroy Riviera Maya, a Luxury Villa Resort, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Elevate your experience at hotel with the knowledge that certain rooms are equipped with air conditioning, ensuring a more pleasant stay for you. A few accommodations within Viceroy Riviera Maya, a Luxury Villa Resort offer unique design elements such as a balcony or terrace. Certain rooms offer in-room amusement features such as the television for your enjoyment. In select rooms at the hotel, mini bar is available for those moments when it seems necessary. It is worth noting that certain guest bathrooms feature a hair dryer, toiletries and bathrobes for your convenience. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Enjoy an entertaining evening with your fellow travelers at the hotel's bar. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, steam room and spa on your final days. Be sure to drop by the pool at hotel at least once during your stay. At Viceroy Riviera Maya, a Luxury Villa Resort, utmost care is taken to ensure guests' comfort. Relish your preferred beverage in your swimwear by the hotel's poolside bar. Discover the fitness amenities at hotel to maintain your health and strength during your getaway.

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Guest scores & sentiment

From 270 guest reviews · multi-source · as of 2026-07-11

Guests praise exceptional personalized service, private villas, and jungle setting. Main complaints include expensive minibar items, outdated tech (TVs), and a rough access road.

Dimension scores · cross-source

Service10.0
Cleanliness9.2
Surroundings9.2
Value9.0
Location9.0
Facilities9.0
PraisedUltimate privacy and villa experience · Exceptional and personalized butler service · Unique jungle natural ambiance · High-quality dining experience
ComplaintsExpensive minibar and dining prices · Mosquito issues · Noise issues in some rooms · Occasional pests or minor hygiene issues

KEYIdeal for privacy seekers valuing service. Note high minibar costs and potential tech issues; suitable for those tolerating unpaved access roads.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?
The hotel offers a tranquil jungle setting with an environment score of 9.2. However, note that the access road is in poor condition, and there is no free parking.
coupleIs this hotel suitable for couples?
Highly recommended. Couples praise the private villas, butler service, and natural atmosphere. With a 99% recommendation rate, it is an ideal romantic getaway.
familyAre there restrictions or tips for families with children?
Please note that this hotel does not allow children (children_allowed: false). Although some family reviews exist, the official policy prohibits child guests.
roomWhat are the room facilities like? Any pros or cons?
Rooms feature private plunge pools and plush beds for privacy. Cons include expensive minibars, outdated technology (e.g., TV issues), and occasional roof leaks causing dampness.
diningAre there dining options? How is the price?
All-inclusive rates cover authentic Mexican cuisine and poolside bars. While food quality is high, guests frequently complain about expensive minibar and dining prices.
serviceHow is the level of service?
Service scores a perfect 10. Guests praise the exceptional personalized butler-style service, though isolated incidents of unaddressed facility issues were noted.
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