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Grand Resort Pavel Banya Medical and SPA EpiCentrum

★★★★★·9.4/ 10Excellent
·Hotels
Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningFamily roomsAll 25 facilities +
Review
Official

This lavish, couples-only resort is situated on the exclusive Mujeres Island, just off the coast of Mexico and with regular ferries running from Cancun. Guests might enjoy the resort's daily entertainment programmes, participate in activities such as snorkelling, beach volleyball and kayaking, or simply lounge on the pretty beach and soak up the sun. The bright and airy guest rooms are decorated in soothing neutral tones and are well-appointed with double hot tubs, luxurious bedding and designer bath products. Rooms come with views of the pool, island or surrounding sea, and guests can make use of in-room Wi-Fi internet access as well as the handy minibar and coffee maker. Guests might choose to dine in the onsite restaurant, offering Mexican, Italian and pan-Asian cuisines alongside an extensive wine list, or indulge in room service for a relaxing meal in the privacy of the room, all during a wonderful island retreat. SMOKE FREE PROPERTY

04

Guest scores & sentiment

From 86 guest reviews · multi-source · as of 2026-07-23

Guests praised location, cleanliness, spa, and friendly staff. Common complaints included noise from bars/kids, inconsistent food quality, poor soundproofing, limited AC control, and occasional service errors.

Dimension scores · cross-source

Cleanliness9.4
Rooms9.3
Facilities9.3
Location9.1
Service9.0
Wi-Fi8.8
Value8.6
+ PraisedExcellent location and scenery · Extensive and clean Spa facilities · High-quality and varied breakfast · Friendly staff and high cleanliness
- ComplaintsInconsistent food quality and limited choices · Poor soundproofing and noise disturbances · Low efficiency at reception and Spa desk · Booking errors and unprofessional service

KEYSuitable for spa seekers. Sensitive to noise should check room location; expect variable food quality and confirm room details.

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