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Hotel Pepe Pancho

8.3/ 10Recommended
·Hotels
📍Avenida 5 de mayo 24-B (Esquina 28 de agosto) · Tuxtla Gutiérrez ↗
Guest education on local ecosystems and cultureFamily roomsLuggage storagePacked lunchesTerracePrivate check-in/check-outAll 45 facilities +
Review
04

Guest scores & sentiment

From 77 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the central, safe location and the friendly, helpful staff. Rooms are generally spacious with comfortable beds and pleasant views. However, complaints frequently mention street noise and poor soundproofing, inconsistent bathroom cleanliness with mold or leaks, and a very basic breakfast with limited variety and missing amenities like shampoo.

Dimension scores · cross-source

Cleanliness8.3
Location8.2
Service8.1
Wi-Fi8.0
Rooms7.9
Facilities7.7
Value7.4
Surroundings7.4
＋ PraisedExcellent location · Friendly service · Comfortable beds · Good value
－ ComplaintsLimited breakfast · Poor soundproofing · Outdated facilities · Hot water issues

KEYIdeal for travelers prioritizing location and service. Request a quiet, non-street-facing room, verify room condition against photos, and keep expectations moderate regarding breakfast variety and bathroom upkeep.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it safe and convenient?＋
The hotel enjoys a prime central location near San Cristobal Cathedral and Del Carmen Arch. Guests praise its safety and convenience for exploring the city, with a high location score of 8.2/10.
serviceIs the staff friendly? Can I communicate in English?＋
Staff are consistently described as welcoming, bilingual (English/Spanish), and helpful with itinerary planning. They receive high marks for service quality, scoring 8.1/10.
roomAre the rooms spacious? What special types are available?＋
Rooms are generally spacious with comfortable beds. Options include King Rooms with Mountain Views and Double Rooms, many featuring terraces. All are non-smoking with flat-screen TVs and private bathrooms.
pros_consWhat are the main pros and cons of staying here?＋
Pros: Central location, friendly staff, spacious rooms, mountain views. Cons: Street noise and poor soundproofing, inconsistent bathroom cleanliness (mold/leaks), slow hot water, and basic breakfast with missing amenities.
diningHow is the breakfast? Are there other dining options?＋
Breakfast is included but noted as basic with limited variety and occasional missing toiletries. The hotel features an on-site coffee shop and bar, plus packed lunch options for excursions.
facilityWhat public facilities and activities are available?＋
Amenities include a terrace, bar, tour desk, and luggage storage. Activities feature local ecosystem education, board games, and pub crawls. The property ensures safety with 24-hour security and professional cleaning protocols.
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