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Reno

★★★★·8.4/ 10Recommended
·Hotels
Check-in 02:00 PM / out 12:00 PM
24-hour front deskLuggage storageTerraceFree WiFiConcierge serviceDesignated smoking areaAll 16 facilities +
Review
04

Guest scores & sentiment

From 200 guest reviews · multi-source · as of 2026-07-17

Guests praise the central location, free parking, and connectivity to The Row. Some renovated rooms are comfortable. Complaints focus on inconsistent service (rude staff), aging facilities (elevators, locks, AC noise), hygiene issues (odors, pests), and high dining prices.

Dimension scores · cross-source

Location9.2
Service8.8
Cleanliness8.8
Value8.6
+ PraisedFriendly & professional staff · Diverse & tasty dining options · Comfortable rooms & bedding · Convenient location & transport
- ComplaintsInconsistent front desk service · Outdated facilities & maintenance issues · Cleaning lapses & odors · Hidden fees & resort fee complaints

KEYSuitable for those valuing location and parking. Verify room renovation status, expect variable service, and avoid peak elevator times.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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