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Mandarin Oriental, Shenzhen

★★★★★·9.2/ 10Excellent
MMandarin Oriental·Fans of M.O.·Hotels
2022 opened· Check-in 03:00 PM / out —
Fitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorLuggage storageAll 49 facilities +
Review
Official

At Mandarin Oriental, Shenzhen, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service and luggage storage. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Mandarin Oriental, Shenzhen. Craving relaxation? In-room amenities such as 24-hour room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A number of rooms feature television for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to a refrigerator and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. A delightful breakfast is the perfect way to begin your day, and at Mandarin Oriental, Shenzhen, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Mandarin Oriental, Shenzhen, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage and spa for ultimate relaxation. At Mandarin Oriental, Shenzhen, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Mandarin Oriental, Shenzhen · 住客入住报告(2026年3月)

  • 酒店升级政策执行严格,客房与套房升级不互通。
  • 服务意识参差不齐,员工培训与授权不到位,停车报备流程繁琐。
  • 东湾餐厅口味油腻偏咸,上菜节奏过快,整体餐饮体验欠佳。
  • 硬件动线设计繁琐,需多次换乘电梯,日常出入极度消耗耐心。
2026-03-25

****7634b · 2026-03-25 · Source ↗

Mandarin Oriental, Shenzhen · 住客入住报告(2023年5月)

  • FHR预定,主动知会包含2份早餐
  • FHR预定可延迟到4PM退房
  • FHR的$100抵扣餐饮消费¥630,感觉汇率好差
  • 预定的乞丐房,据说是升级了,但是没感觉到有任何升级。
2023-05-16

HenryTrip · 2023-05-16 · Source ↗

See all 2 reports →
04

Guest scores & sentiment

From 232 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional service, high-floor views, and dining. Complaints focus on paid swim caps, minor maintenance issues, and occasional language barriers.

Dimension scores · cross-source

Location9.8
Service9.7
Cleanliness9.7
Value9.6
Facilities9.4
Surroundings9.4
+ PraisedAttentive and professional service · Stunning high-altitude night views · Excellent dining quality · Personalized employee care
- ComplaintsMandatory swim cap fee · Minor facility/hygiene issues · Value for money concerns · Language barriers with some staff

KEYIdeal for service and view seekers. Note swim caps are extra; verify facility maintenance.

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