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Madison Plaza Townsville

★★★★·7.9/ 10Good
·Hotels
📍409 Flinders Street · Townsville ↗
1965 opened · 2017 renovated· 93 rooms· Check-in 02:00 PM / out 11:00 AM
Air conditioningFamily roomsLift / ElevatorLuggage storageFax/photocopyingParkingAll 24 facilities +
Review
Official

At Madison Plaza Townsville, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Continuously receive the support you require through front desk amenities such as luggage storage. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at Madison Plaza Townsville also include unique design elements like a separate living room. A number of rooms feature television for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to a refrigerator, a coffee or tea maker and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. At Madison Plaza Townsville, affordable refreshments are available 24/7 through the convenient vending machines on-site.

04

Guest scores & sentiment

From 771 guest reviews · multi-source · as of 2026-07-03

Guests praise the central location, friendly staff, and comfortable beds. Major complaints include dated and dirty rooms (mold, rust), poor hygiene, inconvenient paid parking, and missing amenities like microwaves.

Dimension scores · cross-source

Surroundings9.2
Location8.4
Service8.1
Cleanliness7.5
Value7.4
Rooms7.3
Facilities6.9
＋ PraisedExcellent location and convenience · Friendly and helpful staff · Good value for money · Excellent location
－ ComplaintsAging and outdated facilities · Poor hygiene or unpleasant odors · No on-site parking and extra fees · Lack of amenities like microwaves

KEYSuitable for budget travelers prioritizing location over quality. Verify parking and expect dated facilities.

FAQ · grounded in hotel data & reviews

locationIs the hotel conveniently located? How is the transport?＋
Located in the heart of Townsville's shopping and business district, just a 10-minute drive from the airport. The location score is 8.4.
pros_consWhat are the main pros and cons of this hotel?＋
Pros: Excellent location, friendly staff, comfortable beds, quiet environment (score 9.2). Cons: Dated/dirty facilities, hygiene issues, inconvenient paid parking, no microwave.
serviceHow is the service attitude?＋
Front desk staff are widely praised as friendly and professional. Service dimension scores 8.1, with an overall recommendation rate of 99%.
roomAre room facilities complete? Is there a microwave?＋
Rooms have AC, flat-screen TV, mini-fridge, and tea/coffee facilities. However, most guests report no microwave, and some rooms have mold, rust, or odors due to dated facilities.
facilityWhat public facilities does the hotel offer?＋
Offers laundry, luggage storage, free wired internet, elevator, and accessibility features. Guests can access a nearby indoor pool. 24-hour reception and safety protocols are in place.
policyWhat are the check-in and check-out times?＋
Check-in is at 14:00 and check-out at 11:00. Contactless check-in/out and cashless payment options are available.
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