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The Westin Chicago Lombard

★★★★·8.8/ 10Recommended
WWestin Hotels & Resorts·Marriott Bonvoy·Hotels
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleAir conditioningSwimming poolFamily roomsAll 62 facilities +
Review
Official

At The Westin Chicago Lombard, exceptional service and top-notch amenities create a memorable experience for guests. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as safety deposit boxes.At the hotel, utilize the convenient dry cleaning service to maintain your preferred travel attire fresh, allowing you to pack lighter.Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the The Westin Chicago Lombard.Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience.A few accommodations at The Westin Chicago Lombard also include unique design elements like a balcony or terrace. A number of rooms feature cable TV for guest amusement and enjoyment.In certain rooms, the hotel offers visitors access to a refrigerator and a coffee or tea maker. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it.An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

25 to 49 Qualifying Nights in a calendar year.
04

Guest scores & sentiment

From 342 guest reviews · multi-source · as of 2026-07-09

Guests praise the attentive staff, comfortable beds, and fitness facilities. Common complaints include outdated room furnishings, poor Wi-Fi, slow front desk response, unclear breakfast policies, and limited weekend lounge access.

Dimension scores · cross-source

Surroundings9.0
Facilities8.9
Cleanliness8.8
Value8.0
Service8.0
Location8.0
PraisedExceptional staff service · Convenient location near malls · Spacious and comfortable rooms · Starbucks and shuttle available
ComplaintsFacilities need renovation · Paid and unstable Wi-Fi · Housekeeping issues in some rooms · Low shower pressure

KEYSuitable for service-focused travelers and families. Verify breakfast credits and lounge hours; check Wi-Fi reliability and room condition beforehand.

FAQ · grounded in hotel data & reviews

locationHow is the location? What amenities are nearby?
Located in the heart of Lombard/Oak Brook with convenient access to malls, restaurants, and Brookfield Zoo. A free beach shuttle is also available.
diningWhat are the breakfast and lounge policies?
Breakfast policies can be unclear; please verify in advance. The executive lounge is closed on weekends, but eligible Marriott Bonvoy members (Ambassador, Platinum, Titanium) have official lounge access.
facilityHow are the fitness and pool facilities?
Facilities score 8.9, featuring an indoor heated pool and state-of-the-art fitness center. However, some amenities may incur extra fees, and the hot tub has received hygiene complaints.
serviceHow is the staff service and professionalism?
Service scores 8.0, with guests praising attentive staff like Charles and Salina. However, some reviews note slow front desk response times during peak hours.
roomHow comfortable are the rooms? Any common issues?
Beds are comfortable and rooms spacious. However, furnishings are often outdated (peeling doors/walls), and Wi-Fi can be poor or paid. Some guests also report low shower pressure.
familyIs this hotel suitable for families with children?
Children are allowed, and family reviews are positive regarding clean rooms and good facilities. However, parking fees can be controversial, and booking errors occasionally occur.
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