Name: Casa Velha do Palheiro Relais & Chateaux
Address: Rua da Estalagem 23, Funchal, PT

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Guest scores & sentiment

From 354 guest reviews · multi-source · as of 2026-07-08

Guests praise the stunning gardens, tranquility, and exceptional, personalized service. Common complaints include aging facilities (spa, pool), inconsistent breakfast replenishment, noise insulation issues, and occasional communication errors.

Dimension scores · cross-source

Service9.6

Location9.4

Cleanliness9.4

Facilities9.3

Surroundings9.2

Value8.8

＋ PraisedElegant and tranquil environment · Professional and attentive service · Charming garden views · Suitable for weddings

－ ComplaintsInconsistent breakfast quality · Some rooms feel dated · Poor room lighting · Inefficient air conditioning

KEYIdeal for those seeking tranquility and premium service. Expect some facility wear and verify breakfast availability and room noise levels.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?＋

Located just 7km from Funchal with a free daily shuttle. Surrounded by Palheiro Gardens for a tranquil escape.

diningWhat are the dining options and quality like?＋

Offers international haute cuisine in the Classical dining room or casual meals with bay views at Vista Balancal. Tea and snacks are also available in the gardens.

coupleIs it suitable for couples or weddings?＋

Highly recommended for couples. 198 guests praised the stunning gardens and tranquil atmosphere, ideal for weddings and romantic getaways.

familyWhat are the pros and cons for families?＋

Pet-friendly with professional staff and quiet gardens. However, some facilities are aging, and breakfast variety may be limited.

roomHow are the room facilities and service experience?＋

Rooms feature AC and safety boxes. Some guests noted poor soundproofing and aging facilities, though cleanliness (9.4) and service (9.6) scores are high.

facilityWhat recreational and fitness facilities are available?＋

Features outdoor/indoor pools, sauna, steam room, and spa. On-site tennis, badminton, croquet, and golf are available. Nearby fitness facilities incur a surcharge.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Junior Suite

1 × Extra-large double bed (Super-king size)54 ㎡up to 3

This spacious suite features views of the gardens and has a pastel décor and antique wooden furnishings. It has a Nespresso coffee maker and a seating area with a flat-screen cable TV and a mini-bar. It includes a private bathroom with bathrobes, slippers, and free toiletries.

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Double or Twin Room with Golf View

1 × Double bed32 ㎡up to 3

This room features garden or partial golf course views. It has a pastel décor and antique wooden furnishings. It includes a cable TV and a mini-bar. It includes a private bathroom with a separate bath and shower, and free toiletries. Some of the rooms have a patio available on request. It also has a golf bag storage area.

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Double or Twin Room with Garden View

1 × Queen bed27 ㎡up to 2

This spacious room features views of the gardens and has a warm décor and antique wooden furnishings. It has a seating area, a cable TV, and a mini-bar. It includes a private bathroom with bathrobes, a hairdryer, and free toiletries.

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Deluxe Double Room - Main House

1 × Queen bed15 ㎡up to 2

This room features views of the grounds and has a pastel décor and antique mahogany furnishings. It includes a cable TV and a mini-bar. It includes a private bathroom with a hairdryer and free toiletries. Some of the rooms have balconies available on request.

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Facilities · 99

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Free beach shuttleHealth or beauty spa nearbyAir conditioningSwimming poolLuggage storageSafety deposit boxFax/photocopyingIroning serviceHot tub/JacuzziCar hireSaunaMassage servicesPacked lunchesParkingPets allowedTerraceTable tennisCurrency exchangeChapel/shrineShared lounge/TV areaBoard games/puzzlesConcierge serviceKid mealsHeated poolOutdoor furnitureFruitsPet bowlsSpa/wellness center servicesFence around poolSteam roomBeauty ServicesBadminton equipmentPet basketManicurePedicureCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsFace masks for guests availableDelivered food - securely coveredSecurity alarmInternet accessJapanese gardenFree beach shuttleFitness facilities (surcharge)Fishing nearbyExercise/lap poolNo accessible shuttleNo accessible train station shuttleElectric bicycle charging stationOffsite parking discounted rates availablePool sun loungersReception hallBilliards or pool tableSelf parking (surcharge)Bicycle-friendly propertyBeach yoga on siteBeach umbrellasSnack bar/deliSupervised childcare/activitiesSwimming nearbyAirport transportation - pickup (surcharge)Airport transportation - drop-off (surcharge)Tennis lessons on siteAccess to nearby indoor poolVegetarian menu options availableAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)GamesGolfing on siteFree pool cabanasHealth or beauty spa nearbyHousekeeping on requestNon-smoking roomsRestaurantRoom serviceTour desk

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Nearby & map

DiningSights

1

Oxalis

Contemporary

€€

This establishment, located in the Casa Velha do Palheiro hotel a few kilometres from the south coast and Funchal, enchants visitors with its two-plus centuries of history and its setting amid verdant golf courses. With classic-colonial style and a completely open kitchen, Chef Gonçalo Bita Bota proposes modern Portuguese cuisine, raising Madeiran flavours to a higher level. The use of seasonal ingredients from local farmers and fishermen shows a genuine commitment to island produce and is reflected in different menus. A dish that enchanted us? "Chão" da Ribeira's cured trout accompanied by fe

19m

2

Desarma

Contemporary · ★ Michelin

€€€€

Chef Octávio Freitas has shown that it is possible to turn your dreams into reality here on the terrace of The Views Baía hotel, where the dining experience is matched by truly superb views, particularly from the sofas on the patio and once night starts to fall.In this attractive space, featuring an impressive open kitchen and an original interior design that is inspired by a banana plant, the cuisine has a strong local DNA showcased via typical “petiscos” from the island prepared with a contemporary touch. These are complemented by a whole host of accompaniments that, wherever possible, are p

5.0km

3

Ákua

international

€€

If you’re visiting Funchal and are keen to eat in a restaurant serving the best the Atlantic has to offer, Ákua is the perfect place! Here, just a few metres from the sea, in the town’s historic quarter, chef Júlio Pereira offers a menu teeming with freshness and strong flavours. Among the starters, designed for sharing, the “fish sausage with barbecue hot dog” and the cod tacos are particular favourites, while for the main, we recommend the braised tuna with razor clam rice, and the “market fish” with tomato “migas” and an onion foam. If you enjoy watching the chefs preparing your food, take

4.1km

4

BOA VISTA Restaurante Snackbar

Restaurant

1.4km

5

Restaurante Zarcos

regional

Barbecue

1.7km

6

Taberna Caçarola

Restaurant

Bar

1.7km

7

Churrascaria do Compadre

Restaurant

Barbecue

2.0km

8

Sabores d'Italia

Restaurant

Italian

2.5km

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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.