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The Brown Palace Hotel and Spa, Autograph Collection

★★★★·8.9/ 10Recommended
AAutograph Collection·Marriott Bonvoy·Hotels
1892 opened · 2018 renovated· Check-in 04:00 PM / out 11:00 AM
Fitness facilities (surcharge)Health or beauty spa nearbyLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 53 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at The Brown Palace Hotel and Spa, Autograph Collection. Guests can avail parking facilities at the hotel. Reception assistance is offered at the hotel featuring concierge service. For extended visits or whenever required, the dry cleaning service ensures your preferred travel garments remain fresh and accessible. Craving relaxation? Make the most of your stay at the The Brown Palace Hotel and Spa, Autograph Collection with convenient amenities like room service and daily housekeeping at your disposal. For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out. Kindly note that smoking is prohibited in the hotel to ensure fresher air for all visitors. At The Brown Palace Hotel and Spa, Autograph Collection, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Certain rooms offer in-room amusement features such as the cable TV for your enjoyment. It is worth noting that certain guest bathrooms feature a hair dryer and bathrobes for your convenience. Begin your day with a scrumptious on-site breakfast available each morning at The Brown Palace Hotel and Spa, Autograph Collection. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. Enjoy an entertaining evening with your fellow travelers at the hotel's bar.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

The Brown Palace Hotel and Spa, Autograph Collection · 万豪钛金入住报告(2022年12月)

  • 去lounge吃的, 很简单
  • yes
  • 升到高层新装修的,没有套房
  • 位置和景观很好, 就是有点旧
2023-04-23

****69af9 · 2023-04-23 · Source ↗

See all 1 reports →
04

Guest scores & sentiment

From 277 guest reviews · multi-source · as of 2026-07-11

Guests praise the historic charm, grand lobby, and exceptional, personalized staff service. Common complaints involve aging room facilities (clogged showers, mold), maintenance issues (leaks, odors), and booking errors regarding room types and amenities.

Dimension scores · cross-source

Location9.4
Cleanliness9.0
Service8.8
Facilities8.2
Surroundings8.2
Value8.0
PraisedHistoric charm and decor · Attentive and friendly staff · Excellent dining options · Frequent upgrades and perks
ComplaintsAging facilities and maintenance · Rude front desk service · Hidden fees and charges · Hygiene oversights

KEYIdeal for history lovers seeking premium service. Verify room details and amenities in advance; expect aging facilities.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
With a location score of 9.4, it is centrally located with excellent transport links and walking access to attractions.
diningWhat dining options are available? How is breakfast?
It features 3 restaurants including Ellyngton's for breakfast and Palace Arms for fine dining, highly praised for its culinary experience.
serviceWhat is the level of service and staff attitude?
Service scores 8.8/10, with guests praising the enthusiastic, professional, and personalized staff service frequently.
roomWhat is the condition of room facilities? Any notable downsides?
Rooms feature plush linens and modern amenities, but some guests report aging facilities like clogged showers or maintenance issues.
facilityAre there fitness or spa facilities?
Yes, it offers a fitness center (surcharge) and nearby spa services, plus 24-hour room service for your relaxation.
familyIs this hotel suitable for families with children?
Children are welcome with kid meals available, though some families note aging facilities and noise issues.
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