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Hilton Garden Inn Williamsburg

★★★·9.2/ 10Excellent
HHilton Garden Inn·Hilton Honors·Hotels
Check-in 03:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolLift / ElevatorLuggage storageAll 58 facilities +
Review
Official

Conveniently located on Chennai's IT Expressway, Rajiv Gandhi Salai, Citadines OMR is surrounded by IT parks, office complexes, commercial establishments, banks, and government offices. Nearby, you'll find East Coast Road, dotted with restaurants and quaint cafes, and Velachery, a Chennai suburb offering shopping, dining, and recreation. Phoenix Market City Mall, a popular retail destination, and AGS and Mayajaal multiplexes are a short drive away. The hotel features a rooftop infinity swimming pool and hot tub, a children's splash pool, a well-equipped fitness center, a sauna and steam room, a business center, a versatile meeting room, a residents' lounge, complimentary on-site parking, and two restaurants. Accessible public areas and two specially equipped accommodations are available. 24-hour services include room service, laundry and dry cleaning, and a concierge desk. All indoor public areas are non-smoking. Full housekeeping service is included with most rate plans. Accommodations include 168 studios and 101 one- and two-bedroom apartments, each featuring contemporary furnishings, floor-to-ceiling windows, hardwood flooring, a private balcony, and sweeping city views. Designed for comfort, these serviced apartments also offer marble bathrooms with shower cabins and luxurious bath amenities. Apartments boast separate bathtubs and showers.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
04

Guest scores & sentiment

From 317 guest reviews · multi-source · as of 2026-07-09

Guests praise friendly staff, delicious breakfast, and convenient location. Some renovated rooms are well-received. Common complaints include aging facilities (loud AC, elevator issues), maintenance lapses (leaks, cleanliness), and pool management.

Dimension scores · cross-source

Location9.2
Cleanliness9.0
Service8.8
Facilities8.5
Value8.4
Surroundings8.4
PraisedFriendly staff · Excellent breakfast · Clean rooms · 24/7 pool
ComplaintsAging facilities · Hygiene issues · Parking inconvenience · Elevator failures

KEYSuitable for those valuing service and dining. Verify room condition beforehand; report maintenance issues promptly upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location and what attractions are nearby?
With a location score of 9.2, it is conveniently situated near historic Jamestown and Colonial Williamsburg, plus Busch Gardens and local wineries.
diningHow is the breakfast? Are there kid meals?
Breakfast is highly praised for its quality and variety, with a service score of 8.8. Kid meals are available, though some guests noted extra charges.
familyIs this hotel suitable for families with children?
Yes, families appreciate the location and renovated rooms. Children are allowed, and kid meals are provided, though pool and elevator maintenance can vary.
businessWhat is the experience like for business travelers?
Business travelers value the efficient service and convenient location. The hotel offers a business center, free Wi-Fi, and meeting facilities, though minor tech issues may occur.
coupleAny recommendations or cautions for couples?
Couples enjoy the friendly staff and 24-hour indoor pool. However, some noted aging facilities like leaks or wall damage, so verify room condition upon booking.
roomHow are the room facilities and service quality?
Cleanliness scores 9.0, and renovated rooms are comfortable. However, some older rooms have loud AC or odors. Non-smoking rooms and 24-hour room service are available.
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