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Holiday Inn Express & Suites - Playa del Carmen by IHG

★★★·9.4/ 10Excellent
HHoliday Inn Express·IHG One Rewards·Hotels
2018-11-28 opened· 91 rooms
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 59 facilities +
Review
Official

Located just one block from the iconic Quinta Avenida and a short walk to the white-sand Caribbean beach, this hotel offers unbeatable convenience and comfort in the heart of Playa del Carmen. It's ideal for family vacations, romantic getaways, or business travel. Key Features & Amenities: - Prime Location: Steps from Quinta Alegría Mall, vibrant dining, nightlife, and archaeological sites like Tulum and Cobá. - Modern Accommodations: Choose from standard rooms or spacious suites, all equipped with a mini fridge, microwave, and sleek finishes. - Rooftop Relaxation: Enjoy a scenic rooftop pool with sun loungers and panoramic ocean views. - Fitness with a View: Rooftop gym offering beautiful skyline vistas. - Complimentary Express Start Breakfast: A buffet-style spread with fresh fruit, pastries, and more. - Free High-Speed Wi-Fi: Available throughout the property. - Business-Friendly: 24-hour business center and meeting space for up to 100 guests. - Diverse Dining Nearby: Walk to restaurants offering Mexican, Kosher, Thai, and international cuisine. - Natural Attractions: Easy access to nearby cenotes and outdoor adventures. - Free Parking: On-site parking is available at no additional cost for all guests.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 275 guest reviews · multi-source · as of 2026-07-13

Guests praised friendly staff, spacious clean rooms, and central location. Main complaints involved limited breakfast variety, low water pressure, and occasional maintenance issues.

Dimension scores · cross-source

Location9.8
Service9.6
Value9.5
Rooms9.0
Cleanliness9.0
Wi-Fi8.8
Facilities8.6
PraisedSpacious, comfortable, and clean rooms · Excellent location · Attentive and friendly staff · Parking available
ComplaintsLimited and mediocre breakfast variety · Breakfast ends too early (10 AM) · Lack of AC in reception/dining areas · Poor breakfast quality

KEYIdeal for those valuing service and location. Lower expectations for breakfast variety.

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