Name: Casa del Alma Hotel Boutique & Spa
Address: Avenida 16 de Septiembre # 24, Centro, Tuxtla Gutiérrez, MX

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Guest scores & sentiment

From 387 guest reviews · multi-source · as of 2026-07-18

Guests praise the central location, spacious rooms, attentive staff, and excellent dining. Common complaints include malfunctioning AC, poor Wi-Fi, limited parking, and slow service response.

Dimension scores · cross-source

Location10.0

Cleanliness9.4

Surroundings9.4

Facilities9.3

Service9.1

Value9.0

＋ PraisedPrime central location · Attentive and friendly staff · Spacious, clean, and well-designed rooms · High-quality breakfast and restaurant experience

－ ComplaintsInconsistent AC performance or poor ventilation in some rooms · Limited English proficiency among most staff · Occasional mismatch between booked and assigned room types · Lack of in-room coffee making facilities

KEYIdeal for those valuing location and service. Verify room facilities upon booking, avoid low floors for better Wi-Fi, and allow extra time for parking.

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Room types · 5

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Master Suite

1 × Extra-large double bed (Super-king size)75 ㎡up to 2

This large suite has modern décor, air conditioning and free Wi-Fi. It features a terrace with city views, a living area and a dining area. The kitchenette comes with a microwave and a coffee maker. Newspapers and bottled water are included.

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Junior Suite

1 × Extra-large double bed (Super-king size)62 ㎡up to 2

This suite has modern décor, air conditioning and free Wi-Fi. It features a terrace with city views, and a seating area with a flat-screen TV. The kitchenette comes with a microwave and a coffee maker. Newspapers and bottled water are included.

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Suite

1 × Extra-large double bed (Super-king size)42 ㎡up to 2

Boasting a private entrance, this air-conditioned suite features 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. The suite features soundproof walls, a mini-bar, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels. The unit has 1 bed.

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Suite with Two Double Beds

2 × Double bed42 ㎡up to 4

This suite has simple, modern décor. It offers city views, air conditioning, free Wi-Fi, a flat-screen TV and a desk. Newspapers and bottled water are included.

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Superior King Suite

1 × Extra-large double bed (Super-king size)42 ㎡up to 2

Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Boasting a balcony with city views, this suite also provides soundproof walls and a flat-screen TV with cable channels. The unit offers 1 bed.

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Facilities · 83

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxSoundproof roomsFacilities for disabled guestsHot tub/JacuzziSaunaMassage servicesParkingTerracePrivate check-in/check-outShuttle service (additional charge)Concierge serviceLower bathroom sinkSteam roomBeauty ServicesManicurePedicureStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyKey card accessMobile app for room serviceInternet accessFitness facilities (surcharge)Express check-inNo accessible shuttleNo accessible train station shuttleOffsite parking discounted rates availableBulk dispenser for toiletriesReception hallSecured parkingSelf parking (surcharge)Beach umbrellasArt gallery on siteAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Vegetarian menu options availableAccessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)GarageGuest education on local ecosystems and cultureHealth or beauty spa nearbyHousekeeping on requestNon-smoking roomsRestaurantTour deskNon-smoking throughoutWheelchair accessible

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Nearby & map

Sights

1

Casa Na Bolom

museum

996m

2

Santo Domingo in San Cristobal de las Casas

place_of_worship

church building in Chiapas, Mexico

320m

3

Museo de Medicina Maya

museum

cultural Museum in Chiapas, Mexico

1.3km

1

2

3

Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.