Name: Casa Quetzal Hotel
Address: Calle 51 No 218 Barrio de Sisal, Valladolid, MX

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Guest scores & sentiment

From 180 guest reviews · multi-source · as of 2026-07-23

Guests praise the excellent location, comfortable beds, and friendly staff amidst a beautiful garden setting. Common complaints include street noise in some rooms, unreliable Wi-Fi, maintenance issues like AC or hot water failures, dated facilities, and confusion over breakfast inclusion.

Dimension scores · cross-source

Location9.4

Service9.1

Surroundings9.0

Rooms8.9

Cleanliness8.9

Value8.7

Wi-Fi8.6

Facilities8.6

＋ PraisedBeautiful lush garden · Friendly and attentive staff · Excellent location · Delicious breakfast

－ ComplaintsNoise from street-facing rooms · Poor pool maintenance · Uncomfortable beds · Outdated facilities/small spaces

KEYIdeal for walkers valuing atmosphere. Request quiet rooms, confirm breakfast details, and allow extra time for valet parking.

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Room types · 8

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Cottage with Garden View

1 × Extra-large double bed (Super-king size)50 ㎡up to 2

This bungalow features 1 living room, 1 separate bedroom and 1 bathroom with a bath and free toiletries. Among the room amenities are a tea and coffee maker, a seating area, a wardrobe as well as a patio and garden views. The unit has 1 bed.

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King Suite

1 × Extra-large double bed (Super-king size)50 ㎡up to 2

The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Boasting a terrace with garden views, this suite also features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.

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Cabin Quetzal

1 × Extra-large double bed (Super-king size)40 ㎡up to 2

This room features a kitchenette, large palapa and terrace.

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Junior Suite

2 × Double bed35 ㎡up to 4

This suite offers air conditioning, cable TV, mosquito net, garden views and fan. The bathroom comes with shower.

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Studio with Balcony

1 × Extra-large double bed (Super-king size)35 ㎡up to 2

The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a hairdryer. Boasting a balcony with pool views, this suite also features a wardrobe and a flat-screen TV. The unit has 1 bed.

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Double Room

2 × Double bed30 ㎡up to 4

This double room offers air conditioning, cable TV, mosquito net and fan. The bathroom comes with shower.

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Standard King Room

1 × Extra-large double bed (Super-king size)18 ㎡up to 2

This room is located on the 2nd floor and features views of the hotel gardens.

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Standard Queen Room

1 × Double bed16 ㎡up to 2

The double room offers air conditioning, a wardrobe, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.

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Facilities · 68

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableHealth or beauty spa nearbyAir conditioningSwimming poolFamily roomsLuggage storageExpress check-in/check-outSafety deposit boxMassage servicesParkingTerracePrivate check-in/check-outShuttle service (additional charge)Allergy-free roomShared kitchenPublic BathOutdoor furnitureShallow endSpa/wellness center servicesBeauty ServicesCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasKey accessFood delivered to guest roomProcess in place to check health of guestsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmThermometers for guests provided by propertyInternet accessJapanese gardenExpress check-inExercise/lap poolNo accessible shuttleNo accessible train station shuttleOffsite parking discounted rates availablePool sun loungersPool waterfallReception hallSelf parking (surcharge)Beach yoga on siteBeach umbrellasSupervised childcare/activitiesSwimming nearbyAirport transportation - drop-off (surcharge)Accessible train station shuttleAccessible shuttleFree wired internetGarageHealth or beauty spa nearbyHousekeeping on requestNon-smoking roomsTour desk