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Casa Valentina Hanoi Hotel

★★★★·9.4/ 10Excellent
·Hotels
Air conditioningFamily roomsLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxAll 60 facilities +
Review
04

Guest scores & sentiment

From 86 guest reviews · multi-source · as of 2026-07-23

Guests praise the Old Quarter location, clean rooms, and exceptional staff service, especially Manager Jimmy. Complaints focus on noise, bathroom leaks, limited windows, and serious concerns regarding a staff member's unauthorized use of phones for fake reviews and passport data collection.

Dimension scores · cross-source

Service9.9
Location9.8
Rooms9.7
Cleanliness9.7
Value9.6
Facilities9.5
Surroundings9.4
Wi-Fi9.3
PraisedEnthusiastic and attentive staff · Prime location · Clean and comfortable rooms · Delicious and good value breakfast
ComplaintsAverage soundproofing in some rooms · Breakfast served at reception · Staff misuse of guest's phone · Lack of blackout in some windows

KEYIdeal for those valuing location and service. Verify room views/noise levels and be cautious of staff misconduct regarding personal devices and documents.

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