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The Capital Hotel Surabaya

★★★★·9.2/ 10Excellent
·Hotels
105 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningBBQ facilitiesLift / ElevatorLuggage storageAll 64 facilities +
Review
Official

Located in a prime location in central Kuta, City Garden Bali Dwipa Hotel offers air-conditioned rooms with free Wi-Fi and free private parking. This 2-star hotel offers a 24-hour front desk and a concierge service. The accommodation provides bicycle rental, a garden and a terrace. Each room at the hotel is equipped with a work desk. Guests can enjoy a continental breakfast at City Garden Bali Dwipa Hotel. Popular points of interest near the accommodation include Kuta Beach, Legian Beach and Tuban Beach. The nearest airport is Ngurah Rai International Airport, 5 km from City Garden Bali Dwipa Hotel. The property offers a paid airport shuttle service.

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Guest scores & sentiment

From 390 guest reviews · multi-source · as of 2026-07-07

Guests praise the strategic location, spacious clean rooms, and friendly staff, especially Debby, with a rich, high-value breakfast. Complaints focus on aging facilities needing renovation, occasional AC issues, cleaning oversights like missing soap or dust, laundry fee disputes, and booking mismatches.

Dimension scores · cross-source

Location9.5
Value9.4
Service9.3
Cleanliness9.1
Facilities8.8
Surroundings7.8
PraisedStrategic location with abundant nearby dining · Friendly and responsive staff · Clean rooms and comfortable bedding · Rich and tasty breakfast variety
ComplaintsLack of swimming pool · Maintenance issues (leaks, dust, dated decor) · Insufficient or low-quality amenities · Long wait times during check-out

KEYSuitable for budget-conscious travelers valuing food and service. Confirm room types upon booking, check AC/facilities upon arrival, and manage expectations regarding cleaning details.

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