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Hotel Puerto Viejo

8.3/ 10Recommended
·Hotels
📍Paseo Claussen Paseo clausen # 65 · Mazatlán ↗
Air conditioningFamily roomsStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedAll 14 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-23

Guests praise the stunning sea views, architecture, and friendly staff. Dining and spa are highlights. Complaints focus on maintenance issues (hot tub temp, drainage, WiFi), noise insulation, booking errors, and high prices.

Dimension scores · cross-source

Location9.5
Rooms9.3
Service9.3
Cleanliness9.3
Facilities9.1
Value8.5
Wi-Fi8.3
＋ PraisedStunning sea views & design · Friendly & professional staff · High-quality dining & breakfast · Excellent SPA & leisure facilities
－ ComplaintsMaintenance issues (locks/drainage/temp) · Poor soundproofing · Missing room amenities (fridge/chair) · Management lapses (noise/bar hours)

KEYIdeal for couples/families seeking relaxation with sea views. Check facility status beforehand; be aware of potential noise, WiFi issues, and high prices.

Guest reports describe individual stays. Confirm important facilities, benefits and arrival arrangements with the hotel.
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