Name: Hotel Casa San Rafael
Address: Bolívar 5-05 y Mariano Cueva, Cuenca, EC

Official

Dorsett Tsuen Wan, Hong Kong, is a family-friendly 4-star hotel offering a smoke-free environment. Located just 8 minutes from Tai Wo Hau MTR (Exit B) and 30 mins from the airport, Hong Kong Disneyland & AsiaWorld-Expo, a FREE shuttle service to and from Metroplaza (MTR Kwai Fong Station). Local restaurants and the Airport Bus Stop are within walking distance. Hotel features 546 rooms and suites, all equipped with FREE WiFi and air purifiers. Enjoy comprehensive facilities with a 24-hour Power Bank Rental, self-service laundry, gym & vending machines. Outdoor swimming pool (closed during winter), Kids Zone & conference equipment are also available. We've achieved a Level 5 CrescentRating with offering a range of Muslim-friendly facilities and amenities. Dorsett Cafe is certified as a "Halal Kitchen Restaurant, " ensuring that every meal is prepared in accordance with Halal standards.

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Guest scores & sentiment

From 245 guest reviews · multi-source · as of 2026-07-11

Guests praise the colonial charm, central location, and friendly staff. Breakfast is well-received. Main complaints involve noise from old wooden floors and thin walls, along with firm beds and small rooms.

Dimension scores · cross-source

Rooms10.0

Location9.6

Service9.5

Cleanliness9.5

Value9.2

Surroundings9.0

Facilities8.6

＋ PraisedPrime location, walkable to attractions · Friendly, helpful, and professional staff · Charming colonial-style architecture · Delicious and ample breakfast

－ ComplaintsPoor soundproofing, street and internal noise · Some rooms are small or windowless · Firm beds, unsuitable for soft-bed preference · Aged facilities like tricky locks and small bathrooms

KEYIdeal for history lovers valuing location/service. Noise-sensitive guests should request upper/courtyard rooms and bring earplugs; check bed firmness preferences.

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Room types · 10

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Economy Twin Room

2 × Double bed15 ㎡up to 4

This room features a flat-screen TV and a work desk. Some rooms boast a balcony with views.

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courtyard_viewDeluxe Room

Deluxe Room

1 × Queen bed14 ㎡up to 2

Providing free toiletries, this double room includes a private bathroom with a shower. The double room provides soundproof walls, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as an inner courtyard view. The unit offers 1 bed.

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Budget Single Room

1 × Twin bed11 ㎡up to 1

Offering free toiletries, this single room includes a private bathroom with a shower. The single room offers a flat-screen TV with cable channels, soundproof walls, a wardrobe, a safe deposit box as well as an inner courtyard view. The unit has 1 bed.

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courtyard_viewDouble Room with Balcony

Double Room with Balcony

2 × Double bed11 ㎡up to 4

Offering free toiletries, this double room includes a private bathroom with a shower. The double room offers soundproof walls, a wardrobe, a safe deposit box, a flat-screen TV with cable channels, as well as an inner courtyard view. The unit has 2 beds.

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Standard Double Room

1 × Double bed11 ㎡up to 2

This room features a flat-screen TV and a work desk. Some rooms boast a balcony with views.

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Standard Single Room

1 × Twin bed11 ㎡up to 2

This room features a flat-screen TV and a work desk. Some rooms boast a balcony with views.

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RoomDouble Room

Double Room

2 × Double bedup to 4

The unit offers 2 beds.

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Single Room

1 × Twin bedup to 2

The unit offers 1 bed.

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RoomStandard Double Room

Standard Double Room

1 × Double bedup to 2

The unit has 1 bed.

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Triple Room

3 × Twin bedup to 3

The unit offers 3 beds.

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Facilities · 53

All facilities & services listed by the hotel (aggregated across sources).

Family roomsLuggage storageSafety deposit boxFax/photocopyingSoundproof roomsIroning serviceMassage servicesParkingShuttle service (additional charge)FruitsCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareContactless check-in/check-outInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasFood delivered to guest roomCCTV outside propertyProcess in place to check health of guestsAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredInternet accessNo accessible shuttleNo accessible train station shuttleAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Accessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)GarageHousekeeping on requestNon-smoking roomsRoom serviceTour deskNon-smoking throughout

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Nearby & map

Sights

1

Estadio Alejandro Serrano Aguilar

culture

multi-purpose stadium in Cuenca, Ecuador

1.2km

2

New Cathedral of Cuenca

place_of_worship

church building in Cuenca, Azuay, Ecuador

436m

3

Old Cathedral of Cuenca

place_of_worship

church in Ecuador

308m

4

Tumebamba

historic

human settlement

1.0km

5

Iglesia de San Alfonso, Cuenca

place_of_worship

church building in Cuenca, Ecuador

180m

6

Parque Calderón

landmark

368m

7

Church San Blas

place_of_worship

church building in Cuenca, Ecuador

380m

8

Iglesia de San Francisco, Cuenca

place_of_worship

church building in Cuenca, Ecuador

568m

1

2

3

4

5

6

7

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Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.