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Crossways

★★★★★·9.0/ 10Excellent
·Hotels
2012 renovated· 13 rooms· Check-in 02:00 PM / out 10:00 AM
Offsite parking discounted rates availableFamily roomsBBQ facilitiesLuggage storageFax/photocopyingPacked lunchesAll 51 facilities +
Review
Official

Enjoy stunning views from the terrace at The Crossways Inn, a luxurious retreat in Shepton Mallet. Stay connected with complimentary Wi-Fi and take advantage of convenient concierge services. Dine at our on-site restaurant, grab a quick bite at the snack bar, or relax with a drink at the bar/lounge. Each morning, savor a complimentary English breakfast. For business needs, we offer a business center, express check-out, and luggage storage. With four meeting rooms, we can accommodate various events. Free self-parking is available. Our 22 guestrooms feature flat-screen TVs, private bathrooms with complimentary toiletries and hair dryers, desks, and electric kettles. Daily housekeeping ensures a comfortable stay. We're conveniently located within a 15-minute drive of Wells Cathedral and Kilver Court, and a short distance from attractions like Wells Bishop's Palace and Glastonbury Tor.

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Guest scores & sentiment

From 253 guest reviews · multi-source · as of 2026-07-11

Guests praise the warm staff, spacious clean rooms, and convenient location for sightseeing. Common complaints include limited restaurant menus, average food quality, occasional noise issues, and minor hygiene oversights.

Dimension scores · cross-source

Value9.0
Facilities8.6
Cleanliness8.6
Surroundings8.6
Service8.1
Location8.0
PraisedSpacious and comfortable rooms · Friendly and attentive staff · Varied and fresh breakfast · Peaceful and pleasant environment
ComplaintsRemote location inconvenient · Poor food quality in some cases · Noise disturbances · High pet fees

KEYSuitable for pet owners and couples seeking rural peace. Check dining options and room location regarding noise.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? Is it convenient for travel?
Located in the heart of Somerset with stunning countryside views (Dimension Score: 8.0), it is good for sightseeing but relatively remote for dining out.
diningWhat is the dining experience like?
Features an AA Rosette-awarded restaurant with fresh local ingredients. However, reviews note limited menu options and average food quality/value, so check menus in advance.
familyIs this hotel suitable for families?
Highly suitable with family rooms, kid meals, and pet-friendly policies. Rooms are spacious and staff are child-friendly, but expect potential noise and longer breakfast waits during peaks.
coupleWhat are the advantages for couples?
Popular among couples (110 reviews) for romantic views, comfortable beds, and some tub-equipped rooms. Breakfast is fresh, but the remote location requires planning, and some rooms have noise issues.
roomWhat are the room facilities and hygiene like?
Rooms are spacious and clean (Cleanliness Score: 8.6) with TVs and tea/coffee facilities. Hygiene is generally good, though minor oversights were noted by some guests.
serviceHow is the level of service?
Service Score: 8.1. Staff are praised for being warm and efficient. However, delays and inconsistent food temperatures may occur during peak times or large events.
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