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Galaxy Hotel

★★★★·9.1/ 10Excellent
·Hotels
2011 opened · 2018 renovated· 204 rooms· Check-in 02:00 PM / out 12:00 PM
ClubhouseElectric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolAll 84 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit. To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in. The hotel offers taxi amenities to assist you in discovering your desired offerings in Kraków. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service and room service as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel. Smoking is permitted solely in the specified smoking zones allocated by hotel. In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience. To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. Several chosen accommodations at Galaxy Hotel have a separate living room incorporated into the room design. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television and cable TV for their entertainment needs. Within specific rooms, a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar is conveniently available for your use. Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer, toiletries and bathrobes within a few chosen chambers. Start your day stress-free at Galaxy Hotel as breakfast is made available for you on the premises. How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Galaxy Hotel. Unwind and conclude each day delightfully by stopping by massage, hot tub, steam room, spa and sauna, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

04

Guest scores & sentiment

From 372 guest reviews · multi-source · as of 2026-07-07

Guests praise the spotless, spacious rooms, free water, and extensive breakfast. Staff are generally helpful and friendly. Complaints focus on the slightly remote location, occasional spa crowding, thin walls, and inconsistent service quality.

Dimension scores · cross-source

Cleanliness9.3
Value9.0
Service9.0
Facilities8.9
Rooms8.3
Location8.1
PraisedFriendly and professional staff · Excellent and varied breakfast · Spacious and clean rooms · Great spa facilities
ComplaintsFar from Old Town center · Facility maintenance issues · Room odor or uncomfortable beds · Long elevator wait times

KEYIdeal for travelers prioritizing comfort and spa facilities over central location. Use transport for sightseeing; verify spa availability upon booking.

FAQ · grounded in hotel data & reviews

locationIs the hotel location convenient? Is it far from the Old Town?
Rated 8.1 for location, it is slightly remote. Guests note it is a walk away from the Old Town, suggesting taxis or paid shuttles. It suits travelers who don't mind short trips.
diningHow is the breakfast? What are the highlights?
Breakfast is highly praised for its variety and taste. The on-site restaurant offers international cuisine with Vistula River views. Kid meals are available, though service attitude may vary.
facilityIs the spa included in the room rate? Any tips?
The spa is included per intro and rated 8.9. Guests love it, but note peak crowding and occasional maintenance issues with pools/jacuzzis. Booking or checking status beforehand is advised.
roomHow is the soundproofing? Are the beds comfortable?
Soundproofing is a common complaint due to thin walls. Bed comfort varies, with some business guests noting discomfort. Rooms are spacious, clean (9.3 rating), and feature modern amenities like AC and LCD TVs.
familyIs it convenient for families with kids? Any child-friendly facilities?
Great for families. Pets allowed with bowls/baskets, family rooms, and kid meals available. Staff are noted as friendly. However, extra beds may be uncomfortable, and elevator waits can be long.
businessIs this suitable for business travel? How is the Wi-Fi and workspace?
Suitable for business. Rooms have spacious desks, though Wi-Fi stability varies. Services include laundry, fax, and luggage storage. Welcome perks are appreciated, but check for furniture wear or AC noise.
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