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NH Collection Madrid Palacio de Tepa

★★★★★·9.3/ 10Excellent
NNH Collection·GHA DISCOVERY·Hotels
2011 opened· 83 rooms· Check-in 03:00 PM / out 12:00 PM
Fitness facilities (surcharge)Health or beauty spa nearbyAir conditioningFamily roomsLift / ElevatorLuggage storageAll 61 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing top-notch tickets and reserving prime dining spots become effortless through assistance from the hotel's ticket service. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service, blackout curtains and air conditioning. At NH Collection Madrid Palacio de Tepa, a selection of rooms can be found that showcase unique design elements such as a balcony or terrace. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, a coffee or tea maker and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries, bathrobes and towels available in select guest restrooms. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Indulge in the numerous pursuits available at NH Collection Madrid Palacio de Tepa. Treat and spoil yourself by taking a trip to massage. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 366 guest reviews · multi-source · as of 2026-07-07

Guests praise the central location, attentive staff, and comfortable beds. Breakfast is mixed. Complaints focus on outdated/small rooms, AC failures, noise, and the off-site paid spa.

Dimension scores · cross-source

Location10.0
Cleanliness9.1
Service9.0
Surroundings9.0
Facilities8.5
Rooms8.2
Value8.0
PraisedExcellent location · Attentive and professional staff · Comfortable beds · Rich breakfast options
ComplaintsStreet noise · AC issues · Lack of storage · High cost

KEYIdeal for location-focused travelers. Book interior/high-floor rooms for quiet, verify AC, and note the off-site paid spa.

FAQ · grounded in hotel data & reviews

locationHow is the location? What famous landmarks are nearby?
Located in Las Letras with a perfect 10.0 score, it is near Plaza Mayor and the Royal Palace. Cultural landmarks like the Prado Museum are within 1km.
serviceWhat is the level of service like?
Service scores 9.0, praised for being warm and professional. With a 99% recommendation rate, guests highly value the attentive staff.
roomWhat are the room facilities like? Any pros or cons?
Rooms offer AC, TV, and minibars with comfortable beds (8.2). However, some guests note small spaces, outdated fixtures, AC issues, or street noise.
diningHow is the breakfast experience?
Breakfast has varied options but mixed reviews. Some enjoy the variety, while others find it crowded, expensive, or limited for specific diets.
familyIs this hotel suitable for families?
Yes, it welcomes children and pets. Families appreciate the location and service, but note that some rooms are small, which may limit comfort.
businessYes, business guests value the central location and professional service. However, some rooms lack desks, and breakfast options can be limited.
Business guests value the central location and professional service. However, some rooms lack desks, and breakfast options can be limited.
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