Four Seasons Hotel Hangzhou at West Lake
A premier luxury landmark in West Lake scenic area with exceptional service, though point redemption offers moderate value for frequent flyers.
At Four Seasons Hotel Hangzhou at West Lake, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Amenities at taxi offered by Four Seasons Hotel Hangzhou at West Lake simplify the organization of your excursions, tourist activities, and other adventures in Hangzhou. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their ticket service and tours is also capable of assisting with booking tickets and securing reservations for entertainment and adventures. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Four Seasons Hotel Hangzhou at West Lake. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and blackout curtains to ensure your comfort and convenience. A few accommodations at Four Seasons Hotel Hangzhou at West Lake also include unique design elements like a balcony or terrace. A few chosen rooms are equipped with daily newspaper, television and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar. Four Seasons Hotel Hangzhou at West Lake offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Four Seasons Hotel Hangzhou at West Lake, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. Are you inclined to prepare your own dishes? You will surely appreciate having the on-site BBQ facilities available. At Four Seasons Hotel Hangzhou at West Lake, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage, hot tub, steam room, spa and sauna for ultimate relaxation. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.
Guest scores & sentiment
From 262 guest reviews · multi-source · as of 2026-07-11
Guests praise exceptional personalized service, beautiful Jiangnan gardens, and tranquil atmosphere. Main complaints involve dated room decor needing renovation and occasional dining or view issues.
Dimension scores · cross-source
KEYIdeal for those seeking premium service and garden tranquility. Confirm room views and expect some dated hardware.
FAQ · grounded in hotel data & reviews
Room types · 14
Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Courtyard Suite King
Guests will have a special experience as the suite features a hot tub. This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and free toiletries. The air-conditioned suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as garden views. The unit offers 1 bed.
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West Lake Suite
Featuring private pond view, this villa has a pantry. The bathroom comes with a bathtub and separate glass shower stall with a rainshower.
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Royal West Lake Suite
The hot tub is a top feature of this villa. The air-conditioned villa has 1 bedroom and 1 bathroom with a walk-in shower and a bath. Boasting a terrace with garden views, this villa also features soundproof walls and a flat-screen TV with cable channels. The unit has 1 bed.
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Lagoon Suite
Suites located in the corner offer a bedroom with king-sized bed, a separate living room and a 14-square-yard terrace with extended views.
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Courtyard Room King
The hot tub is a top feature of this double room. The spacious double room features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
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Lotus Suite
Featuring garden and pond views, this suite has a sitting area and a dining area. The bathroom comes with a bathtub and separate glass shower stall with a rainshower.
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Panorama King Room with Garden View
This room features a garden view, a sitting area with desk and a bathroom with a bathtub and separate glass shower stall with a rainshower.
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Garden Terrace King Room
Overlooking the garden view from its balcony, large room comes with a dressing room, a seating area with a sofa, a safety deposit box, a TV with satellite channels and ironing facilities. The marble bathroom includes a deep soaking tub, a separate glass shower stall with rainshowers and a large basin vanity with television.
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Garden Terrace Room Double
Featuring garden or pond views, this room has a bathroom coming with a bathtub and separate glass shower stall with a rainshower.
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The room comes with a dressing room, a seating area with a sofa, a safety deposit box, a TV with satellite channels and ironing facilities. The marble bathroom includes a deep soaking tub, a separate glass shower stall with rainshowers and a large basin with TV.
Rates / book on FlyerTrip →Garden View Room Double
Featuring garden views, this room has a bathroom coming with a bathtub and separate glass shower stall with a rainshower.
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Premier Garden View King Room
Overlooking the garden view from its balcony, room comes with a dressing room, a seating area with a sofa, a safety deposit box, a TV with satellite channels and ironing facilities. The marble bathroom includes a deep soaking tub, a separate glass shower stall with rainshowers and a large basin vanity with television.
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Premier Garden View Room Double
Featuring garden or pond views, this room has a seating area. The bathroom comes with a bathtub and separate glass shower stall with a rainshower.
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One-Bedroom Villa with Private Pool
Guests will have a special experience as this double room provides a hot tub. The spacious double room offers air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a walk-in shower. The unit has 1 bed.
Rates / book on FlyerTrip →Facilities · 78
All facilities & services listed by the hotel (aggregated across sources).
Getting here
Nearby & map
Click a row to locate it · distances are approximate. Data from Overture / Michelin / Wikidata.