FlyerKeyThe guest's hotel playbook
Search
Me
Publish
Search cities, hotels, brands…
1 / 24

ITC Gardenia, a Luxury Collection Hotel, Bengaluru

★★★★★·9.4/ 10Excellent
TThe Luxury Collection·Marriott Bonvoy·Hotels
📍No.1, Residency Road, Bengaluru, Karnataka, 560025 · Bengaluru ↗
📞+918022119898·Official site ↗
No single-use plastic stirrersExpress check-outFitness facilitiesFree bicycles on siteHealth or beauty spa nearbyFull-service spaAll 70 facilities +
Review
01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 275 guest reviews · multi-source · as of 2026-07-11

Guests praise exceptional service, spacious rooms, and rich breakfasts, highlighting personalized staff care. Criticisms include mediocre food quality (e.g., bread texture), poor handling of large group bookings, slightly dated decor, and delayed notification for lost items.

Dimension scores · cross-source

Rooms9.2
Cleanliness9.2
Service9.0
Location9.0
Facilities9.0
Value8.9
Wi-Fi8.2
＋ PraisedSpacious and clean rooms · Great location · Polite and friendly staff · Excellent specific restaurants
－ ComplaintsInconsistent breakfast quality · Poor room service experience · Room odors or hygiene issues · Occasional rude staff

KEYIdeal for guests valuing premium service and comfort. Confirm large event bookings in advance and manage food expectations due to occasional inconsistencies.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are the nearby conveniences?＋
Located in central Bengaluru near Brigade Road and Garuda Mall, it offers convenient access to shopping. Despite the busy surroundings, the hotel provides a peaceful oasis feel with a high location score of 9.0.
diningIs the breakfast and dining selection rich? Any recommendations?＋
The breakfast buffet is abundant and delicious, highly praised by guests. Dining options include Cubbon Pavilion for international cuisine and Edo for Japanese food. While some noted average bakery items, the variety is well-received.
serviceWhat is the level of service? Are staff professional?＋
With a service score of 9.0, guests praise the warm, professional, and personalized care, such as anniversary setups. However, some noted potential management issues during large group bookings or inconsistent staff attitudes.
roomAre the rooms spacious and comfortable? What amenities are available?＋
Rooms score 9.2 for being spacious and comfortable, featuring 49-inch smart TVs, DVD players, and massage chairs. Some rooms have balconies, but be aware that some may have a smoky smell or slightly dated decor.
facilityWhat leisure and fitness facilities does the hotel offer?＋
The hotel features a full-service spa, outdoor pool, sauna, steam room, and 24-hour fitness center. It also offers free bicycles, garden walks, and nearby golfing, with a facility score of 9.0 for relaxation.
businessIs it suitable for business travel? How are the meeting facilities?＋
Ideal for business travelers, offering a 24-hour business center, conference rooms, and free WiFi. Its central location aids access to landmarks. Business guests appreciate the location and cleanliness, though dining reservation management can be inconsistent.
No checkout or paid ranking here — commission never drives content.
Book on FlyerTrip →