Name: Mountain Heritage Hotel
Address: Cnr. Apex & Lovel Streets, Katoomba, AU

Official

Throughout the day, engage in the entertaining activities available at Mountain Heritage Hotel. Unwind and conclude each day delightfully by stopping by massage, hot tub and spa, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

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Guest scores & sentiment

From 759 guest reviews · multi-source · as of 2026-07-03

Guests praised the historic charm, stunning views, and friendly staff, with generally good dining. Main complaints involved dated facilities, limited/no views in some rooms, lack of elevators complicating luggage transport, and occasional concerns over cleaning consistency and breakfast value.

Dimension scores · cross-source

Location9.0

Cleanliness8.7

Rooms8.5

Service8.4

Facilities8.1

Value7.5

＋ PraisedStunning views · Historic atmosphere · Spacious and comfortable rooms · Excellent dining and piano performance

－ ComplaintsPoor WiFi signal · Musty/damp smells in some rooms · Thin walls/poor soundproofing · Inadequate parking

KEYIdeal for history lovers seeking views. Those with heavy luggage or mobility issues should be cautious; verify room views upon booking.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?＋

Perched on a ridge with a 9.0 location score, it offers breathtaking Blue Mountains views. However, the sloping terrain and lack of elevators may make luggage handling challenging.

diningWhat is the dining experience like?＋

The Jamison Views Restaurant offers quality cuisine with stunning escarpment views. While breakfast is generally well-regarded, some guests noted slow service during peaks and mixed opinions on value.

familyIs this hotel suitable for families?＋

The hotel welcomes children with kid meals and family rooms. Its historic charm and views appeal to families, but the lack of elevators makes carrying strollers or heavy luggage difficult.

coupleWhat are the highlights for couples?＋

Ideal for couples, many rooms feature romantic real flame fireplaces and spa baths. With a high service score of 8.4, the day spa and library offer a serene romantic retreat.

roomWhat are the room facilities and views like?＋

Rooms feature AC, flat-screen TVs, and soundproofing. While some offer stunning views, others have limited sightlines. Facilities score 8.5, though some guests noted worn furniture and carpets.

serviceHow is the level of service?＋

Staff are highly praised for being friendly and professional (Service Score: 8.4). Concierge often assists with transport, though isolated incidents of cold attitudes or cleaning lapses were noted.

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Room types · 4

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Heritage Suite

1 × Double bed41 ㎡up to 4

They are spacious and boast a corner spa bath in the en-suite. Also included is individually controlled heating and air-conditioning and windows which open for fresh mountain air. Suite sizes range from 37 sqm to 46 sqm. Please note that the price is based on 2 guests. All rooms are accessible via stairs. Please note that if you book for 3 guest a sofa bed will be available for the 3rd person.

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Heritage Spa & Fireplace Room

1 × Double bed30 ㎡up to 3

These rooms feature a real flame gas fireplace and en-suite with a corner spa bath and shower over. Also included is a king size bed, desk, and individually controlled heating and air-conditioning. The windows can be opened for fresh mountain air. Room sizes range from 27 sqm to 33 sqm. Please note that the price is based on 2 guests. Room includes large flat screen television All rooms are accessible via stairs. This room type does not have views Please note that if you book for 3 guest a sofa bed will be available for the 3rd person.

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Heritage Room

1 × Double bed25 ㎡up to 3

The Heritage Rooms feature high ceilings and solid recycled Australian Timber furniture. The rooms are open plan and include an private bathroom and full bath with shower as well as individually controlled heating and air-conditioning. The windows can be opened for fresh mountain air. Room sizes range from 20 sqm to 31 sqm with Queen or King size bed. This room type does not have views. Please note that the price is based on 2 guests. Room includes large flat screen television Please note that if you book for 3 guest a sofa bed will be available for the 3rd person.

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Mountain View Room

1 × Double bed23 ㎡up to 2

These rooms provide views overlooking the village and scenic Jamison Valley. The room is open plan with an private bathroom and full bath with shower as well as individually controlled heating and air-conditioning. The windows can be opened for fresh mountain air. Room sizes range from 20 sqm to 28 sqm with a Queen or King size bed. Room includes large flat screen television All rooms are accessible via stairs. Maximum of 2 guests only can be accommodated in this room type

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Facilities · 81

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableElectric bicycle charging stationFitness facilities (surcharge)Guest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsLuggage storageExpress check-in/check-outSoundproof roomsCar hirePacked lunchesParkingTerraceTable tennisPrivate check-in/check-outShared lounge/TV areaBoard games/puzzlesConcierge serviceKid mealsEvening entertainmentEntertainment staffOutdoor furnitureCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedProperty cleaned by professional cleaning companiesPhysical distancing in dining areasFood delivered to guest roomCCTV outside propertyAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredSecurity alarmKey card accessBroadcast Live sport eventsHappy hourInternet accessJapanese gardenFitness facilities (surcharge)Express check-inExercise/lap poolElectric bicycle charging stationConcerts/live showsOffsite parking discounted rates availablePool sun loungersPrivate picnicsReception hallBilliards or pool tableSecured parkingSelf parking (surcharge)Snack bar/deliArt gallery on siteSwimming nearbyTelevision in common areasAccess to nearby outdoor poolVegetarian menu options availableWine release eventsFree wired internetGamesGolfing on siteGuest education on local ecosystems and cultureHosted evening meal (reserve)Housekeeping on requestNon-smoking roomsRestaurantRoom serviceTour deskNon-smoking throughout