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Grand Kempinski Hotel Shanghai

★★★★★·9.4/ 10Excellent
·Hotels
Electric car charging stationExpress check-outMeeting roomsFitness facilitiesHealth clubFull-service spaAll 52 facilities +
Review
Official

Welcome to the Grand Kempinski Hotel Shanghai, situated in the heart of Shanghai’s financial district Lujiazui. Offering stunning views of the city’s glittering skyline, the hotel is perfectly located for both leisure and business visitors. Guests can choose from a range of luxury rooms and suites to suit their requirements and the hotel also provides seven gourmet restaurants and bars with incredible views of the city. Over 1800 SQ M various styles and sizes of ballrooms and meeting rooms for up to 720 people. There is an onsite health club which includes a spa, swimming pool and gym, and the city’s visitor attractions and shopping malls are also easily accessible from the hotel. Take a look around our site to find out more about our hotel service and facilities, through our image film, downloadable brochures and directions for finding us on the day. Find out more about the local culture on our local information page, or simply give us a call to find out more when planning your visit. We look forward to meeting you!

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Guest scores & sentiment

From 203 guest reviews · multi-source · as of 2026-07-13

Guests praise professional front desk and lounge service, especially staff like Kris and Bernie for helpful maps and late-night care. Main complaints involve aging facilities, hygiene issues (stained sheets, dirty carpets), and mediocre food quality with perfunctory compensation.

Dimension scores · cross-source

Cleanliness9.4
Surroundings9.4
Location9.2
Facilities9.0
Service8.9
Value8.6
PraisedProfessional and detailed front desk service · Proactive travel and dining advice · Efficient handling of business and membership benefits · Excellent multilingual communication skills
ComplaintsSevere stains found in guest rooms · Delayed and poor quality welcome fruit delivery · Perfunctory complaint handling and compensation · Some facilities appear aged

KEYSuitable for those valuing service and views. Caution advised for high hygiene standards; inspect room cleanliness upon arrival.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located in the heart of Shanghai with an excellent location score of 9.2. The surrounding garden and terrace offer a pleasant environment, making it convenient for exploring the city center.
diningWhat dining options are available? Is breakfast included?
The hotel features 4 restaurants, 2 bars, and 24-hour room service. Breakfast is available at an extra charge. While some guests noted mediocre food quality, the executive lounge afternoon tea is highly praised by business travelers.
businessIs this hotel suitable for business travel?
Highly recommended for business. 97 business travelers praised the efficient front desk, multilingual support, and hand-drawn maps. The executive lounge offers great views and service, complemented by business centers and meeting rooms.
serviceHow is the service level? Are there any recommended staff members?
Service scores 9.9 with a 99% recommendation rate. Front desk and lounge staff, especially Kris and Bernie, are praised for professional service, hand-drawn maps, multilingual skills, and warm late-night hospitality.
roomHow are the room hygiene and facility conditions?
Cleanliness scores 9.4, but there are mixed reviews. Some guests reported stained sheets and dirty carpets due to aging facilities. It is advisable to inspect the room upon arrival, despite the generally high cleanliness rating.
facilityWhat leisure and fitness facilities does the hotel offer?
Offers a full-service spa, indoor pool, health club, sauna, and steam room. Additional amenities include fitness facilities, gardens, and terraces, providing comprehensive wellness experiences for relaxation.
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