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The Riverside Inn

★★★★★·9.1/ 10Excellent
·Hotels
Check-in 03:00 PM / out 11:00 AM
Offsite parking discounted rates availableElectric bicycle charging stationAir conditioningFamily roomsSafety deposit boxFacilities for disabled guestsAll 68 facilities +
Review
04

Guest scores & sentiment

From 129 guest reviews · multi-source · as of 2026-07-13

Guests praise spacious loft rooms, serene riverside setting, and attentive pet-friendly service. The main complaints involve misleading 'included' breakfast discounts, high bathtub thresholds, occasional AC issues, and slow reception response.

Dimension scores · cross-source

Rooms10.0
Value10.0
Service9.3
Facilities9.3
Cleanliness9.3
Surroundings9.2
Location9.0
PraisedSpacious, comfortable family-friendly rooms · Cozy atmosphere with pleasant common areas · Excellent dining options nearby · Quiet environment suitable for relaxation
ComplaintsUnclear breakfast fee explanations · Steep stairs hinder stroller/wheelchair access · Inconsistent bed comfort · Occasional lack of front desk staff

KEYIdeal for quiet getaways and pet owners. Verify breakfast costs; note high tub thresholds and steep stairs for mobility concerns.

FAQ · grounded in hotel data & reviews

locationHow is the location? What are the nearby attractions?
Located on the Palo Alto River with a 9.0 rating, it offers serene views. Nearby activities include hiking and rafting, with Volcán Naru National Park a short drive away.
diningIs there a restaurant on-site? Is breakfast included?
The Rock Restaurant serves artisan beers and international dishes. However, reviews warn that 'included' breakfast claims can be misleading regarding actual discount amounts.
familyIs this hotel suitable for families with children?
Highly rated by families for spacious loft rooms and kid-friendly facilities like children's meals and outdoor play equipment. Note that some bathtubs have high thresholds.
businessHow is the experience for business travelers?
Better suited for leisure than business. While concierge services exist, slow reception response times and lack of specific business facilities make it less ideal for work trips.
coupleAny recommendations for couples?
Couples love the home-like atmosphere and river views. The adjacent The Rock Restaurant is convenient. However, some guests noted bed noise and questioned the value for money.
roomWhat are the room types and facilities like?
Rooms score 10.0 for spaciousness and artistic design. Features include private bathrooms and air conditioning. Some guests reported AC issues at night and high bathtub thresholds.
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