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Holiday Inn Madison at The American Center by IHG

★★★·9.3/ 10Excellent
HHoliday Inn Hotels & Resorts·IHG One Rewards·Hotels
2024-08-13 opened· 138 rooms· Check-in 04:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleAir conditioningSwimming poolLift / ElevatorAll 73 facilities +
Review
Official

At Holiday Inn Madison at The American Center By IHG, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Amenities at car hire offered by Holiday Inn Madison at The American Center By IHG simplify the organization of your excursions, tourist activities, and other adventures in Madison (WI). Complimentary parking is available for guests. Chilly nights become more delightful than balmy ones, as you snuggle near the hotel's inviting hearth. Always look your best in your preferred attire with the laundromat, dry cleaning service and laundry service provided at Holiday Inn Madison at The American Center By IHG. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the Holiday Inn Madison at The American Center By IHG. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at Holiday Inn Madison at The American Center By IHG come furnished with air conditioning to cater to your needs and comfort. A few chosen rooms are equipped with television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator and a coffee or tea maker. Holiday Inn Madison at The American Center By IHG offers a hair dryer and toiletries in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Holiday Inn Madison at The American Center By IHG, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Holiday Inn Madison at The American Center By IHG, experience the ease of having groceries brought straight to your accommodation through their efficient service. At Holiday Inn Madison at The American Center By IHG, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by visiting the spa situated precisely at the hotel. At Holiday Inn Madison at The American Center By IHG, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 218 guest reviews · multi-source · as of 2026-07-12

Guests praise friendly staff, excellent breakfast, and spacious rooms. Common complaints include aging facilities like worn carpets and mold, AC noise, high prices, and remote location.

Dimension scores · cross-source

Value9.0
Location9.0
Service8.9
Cleanliness8.5
Facilities8.4
Surroundings8.4
PraisedFriendly and professional staff · High-quality and varied breakfast · Popular pool and kids' amenities · Spacious and comfortable rooms
ComplaintsAging facilities and poor maintenance · Musty smells or humidity · Confusion over breakfast inclusion · AC failures or noise

KEYSuitable for drivers/business travelers valuing service. Check room condition if sensitive to aging facilities.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?
Located near East Towne Mall with a free 24-hour shuttle to the airport and attractions within 5 miles. However, some guests note it is somewhat remote for walking.
diningWhat is the breakfast like? Is it included?
Breakfast is highly praised for being abundant and delicious. However, it may not be included in all rates, and prices are considered high by some guests.
businessIs it suitable for business trips? What office facilities are available?
Ideal for business travelers with a business center, free Wi-Fi, and spacious rooms. Guests appreciate the professional service and quality breakfast.
familyWhat are the advantages for families with children?
Children are welcome, and the indoor heated pool is a hit with kids. Staff are friendly, though some rooms may have aging facilities or odors.
roomWhat are the room conditions? Any noise issues?
Rooms are spacious with modern amenities. However, some guests report AC noise, worn carpets, and stains, indicating inconsistent maintenance.
serviceHow is the level of service?
Service scores 8.9/10. Guests consistently praise the friendly, professional, and helpful staff across all departments.
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