Name: Hotel Emily
Address: Plaza Independencia.Colonia Centro, Pachuca de Soto, MX

Official

Pamper yourself with onsite massages or make use of the other amenities, which include complimentary wireless internet access and concierge services. This hotel also features babysitting (surcharge), a fireplace in the lobby, and a banquet hall. Satisfy your appetite for lunch or dinner at Restaurante Chips, a restaurant which specializes in Mexican cuisine, or stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 7 AM to 11:30 AM for a fee. Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite. Stay in one of 69 guestrooms featuring plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

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Guest scores & sentiment

From 229 guest reviews · multi-source · as of 2026-07-12

Guests praise the prime plaza location, colonial charm, cleanliness, and friendly staff. Common complaints involve small room sizes, limited breakfast variety, noise from the clock tower and plumbing, and occasional service lapses in dining.

Dimension scores · cross-source

Location10.0

Cleanliness9.1

Facilities9.0

Surroundings9.0

Service8.4

Value8.1

＋ PraisedPrime location · Comfortable beds · Clean rooms · Friendly staff

－ ComplaintsMediocre breakfast · Poor restaurant service · Noise issues · Aging facilities/odors

KEYIdeal for location-focused travelers. Noise-sensitive guests should verify room orientation; dining expectations should be managed due to inconsistent service.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What landmarks are nearby?＋

Located at the center of Pachuca Plaza with a perfect 10.0 location score. Guests praise its proximity to landmarks and colonial charm.

diningIs the breakfast and dining selection rich?＋

Chip's Restaurant offers à la carte and buffet options plus room service. While generally praised, some guests note limited variety and occasional service lapses.

roomHow are the room size and comfort?＋

Rooms score 9.1 for cleanliness with comfortable bedding. However, some guests mention small spaces, lack of AC or desks, and aging facilities.

service酒店的服务态度如何？＋

Staff are generally friendly and helpful, with a service score of 8.4. 24-hour reception and concierge are available, though occasional slow service was noted.

pros_consWhat are the main pros and cons of staying here?＋

Pros: Prime location, clean rooms, friendly staff, beautiful architecture. Cons: Small rooms, limited breakfast, noise disturbances, and maintenance issues.

facilityWhat fitness and leisure facilities does the hotel offer?＋

The hotel features a fitness center (surcharge), massage services, outdoor furniture, and facilities for disabled guests. A health spa is also nearby.

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Room types · 3

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Suite

2 × Twin bed / 1 × Extra-large double bed (Super-king size)34 ㎡up to 4

These spacious suites have 2 bedrooms, one with an extra large double bed, the other with 2 single beds. Each bedroom has a flat-screen TV with cable channels. Free Wi-Fi is available and the private bathroom includes a bathrobe and toiletries.

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Junior Suite

2 × Double bed20 ㎡up to 4

These spacious suites feature 2 double beds and a view of the Pachuca'a Monumental Clock. In-room amenities include a flat-screen TV with cable channels, free Wi-Fi and a safe. The private bathroom includes toiletries.

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Standard Room

1 × Double bed17 ㎡up to 3

These spacious rooms feature either a double bed or an extra large double bed. In-room amenities include a flat-screen TV with cable channels, free Wi-Fi and a safe. The private bathroom includes toiletries and a hairdryer. Please note these rooms do not have a view.

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Facilities · 69

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyFamily roomsLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingFacilities for disabled guestsIroning serviceMassage servicesPacked lunchesParkingShuttle service (additional charge)Concierge serviceGrocery deliveriesKid mealsOutdoor furnitureFruitsStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningProperty cleaned by professional cleaning companiesPhysical distancing in dining areasFood delivered to guest roomCCTV outside propertyAccess to health care professionalsScreens / Barriers between staff and guests for safetyFace masks for guests available24-hour securityDelivered food - securely coveredKey card accessBroadcast Live sport eventsInternet accessFitness facilities (surcharge)No accessible shuttleNo accessible train station shuttleOffsite parking discounted rates availableReception hallSecured parkingSelf parking (surcharge)Supervised childcare/activitiesAirport transportation - pickup (surcharge)Television in common areasAirport transportation - drop-off (surcharge)Accessible train station shuttleAccessible shuttleWine release eventsFree wired internetFront desk (limited hours)GarageHealth or beauty spa nearbyHousekeeping on requestNon-smoking roomsRestaurantRoom serviceTour deskNon-smoking throughout