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Sapporo Grand Hotel

★★★★★·9.1/ 10Excellent
·Hotels
Air conditioningFamily roomsLift / ElevatorLuggage storageSafety deposit boxFax/photocopyingAll 40 facilities +
Review
Official

Enjoy convenient amenities at this hotel, including complimentary Wi-Fi, concierge services, and gift shops. The hotel also features a hair salon, wedding services, and a ballroom. Dine at NORTHERN TERRACE DINER, one of the hotel's four restaurants, offering French cuisine, or enjoy room service (limited hours). Unwind with a drink at the bar/lounge. Full breakfasts are available daily (6:30 AM to 10 AM, for a fee). Additional amenities include complimentary wired internet, dry cleaning/laundry services, and a 24-hour front desk. Self-parking is available onsite (subject to charges). The 494 individually furnished guest rooms feature refrigerators, flat-screen TVs, complimentary wired and wireless internet, and digital programming. Private bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Phones, desks, and complimentary bottled water are also provided. Located near the Former Hokkaido Government Office Building, Sapporo Clock Tower, and several other attractions, the hotel offers easy access to the city center. The nearest airports are Sapporo Okadama Airport (OKD) and New Chitose Intl. Airport (CTS).

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Guest scores & sentiment

From 279 guest reviews · multi-source · as of 2026-07-11

Guests praise the prime location, underground access, attentive service, and excellent breakfast. Complaints focus on dated facilities, odors, noise in some rooms, and inconsistent service experiences.

Dimension scores · cross-source

Surroundings9.6
Service9.3
Rooms9.2
Location9.2
Cleanliness9.2
Wi-Fi8.8
Facilities8.8
Value8.5
PraisedHigh-quality breakfast · Attentive staff service · Clean and comfortable rooms · Prime location and atmosphere
ComplaintsWeak AC cooling · Some facilities are dated · Short restaurant hours · Some rooms are cramped

KEYIdeal for those valuing location and service. Choose East Wing or renovated rooms to avoid dated facility issues.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to go to Sapporo Station?
Excellent location (9.2). It is a 5-minute walk from JR Sapporo Station with direct underground access, near attractions like Odori Park.
diningHow is the breakfast? Are there any discounts?
Highly praised for variety. Inform the front desk beforehand for buffet discounts. Some guests noted inconsistent quality or cold dishes occasionally.
serviceWhat is the level of service like?
Service scores 9.3. Guests praise the attentive, responsive, and multilingual staff. However, some report inconsistent service experiences.
roomAre the room facilities new? Is there noise or odor?
Rooms are spacious (9.2), but some facilities are dated. Reports exist of odors, noise, or AC issues, so check upon arrival.
familyIs it suitable for families with children?
Yes, children are allowed. Family rooms are available, and the underground station connection is convenient. However, some rooms may be small.
businessIs it convenient for business trips?
Very suitable. Central location with direct station access. Breakfast is stable and high-quality. Note that some staff may have limited English skills.
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