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Fiesta Americana Hacienda Ixtapan de La Sal

Name: Fiesta Americana Hacienda Ixtapan de La Sal
Address: José María Morelos Nte 44, Fraccionamiento Bugambilias, Ixtapan de la Sal, MX

★★★★★·8.5/ 10Recommended

·Hotels

📍José María Morelos Nte 44, Fraccionamiento Bugambilias · Ixtapan de la Sal ↗

190 rooms

Offsite parking discounted rates availableClubhouseFitness facilities (surcharge)Health or beauty spa nearbySwimming poolFamily roomsAll 103 facilities +

Review

Guest scores & sentiment

From 501 guest reviews · multi-source · as of 2026-07-05

Guests praise friendly staff, spacious family-friendly facilities, and good breakfast buffet. Common complaints include poor quality and high prices for à la carte restaurant food, slow service, thin soundproofing causing noise issues, and maintenance problems like cold pools and worn-out rooms.

Dimension scores · cross-source

Location9.0

Service8.9

Cleanliness8.5

Surroundings8.4

Facilities8.3

Value8.0

＋ PraisedFriendly and helpful staff · Rich children's play facilities · Clean, comfortable, and spacious rooms · Varied breakfast buffet

－ ComplaintsPoor food taste or low value · Slow service or understaffed · Poor maintenance (pools/cleanliness) · Noise disturbances

KEYSuitable for families valuing service. Avoid à la carte dining; prefer breakfast buffet. Sensitive sleepers should note potential noise and maintenance issues.

FAQ · grounded in hotel data & reviews

familyIs this hotel suitable for families with children? What kid-friendly facilities are available?＋

Highly recommended for families. Guests praise the spacious facilities, kids' outdoor play equipment, game room, and electric go-kart track. Child meals and family rooms are also available based on 501 reviews.

diningHow is the dining? What is the difference between breakfast and dinner options?＋

The breakfast buffet is highly rated for variety and taste. For dinner, Orange Bistro serves international cuisine, but reviews frequently complain about poor quality, high prices, and slow service for à la carte items. Stick to the buffet if possible.

roomHow is the soundproofing and condition of the guest rooms?＋

Rooms are generally clean and comfortable with modern amenities. However, soundproofing is a major issue with frequent noise complaints. Some guests report aging facilities, missing AC, or mold, so request a quiet room carefully.

facilityWhat is the status of the swimming pools and fitness facilities?＋

The hotel features 3 pools (including heated), tennis courts, and a fitness center. However, reviews note that pool water may be too cold and some facilities lack maintenance. Fitness facilities incur an additional surcharge.

serviceHow is the service level and staff attitude?＋

Service is the standout feature with a dimension score of 8.9. Guests consistently praise the friendly, helpful, and professional staff. Despite slow restaurant service, front desk and concierge support are highly rated.

policyWhat are the check-in/out times? Are pets allowed?＋

Check-in is at 15:00 and check-out at 12:00. Express and private check-in/out are available. Please note that pets are not allowed, but luggage storage and ironing services are provided.

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Room types · 19

Room photos, bedding & descriptions; live rates & booking live on FlyerTrip (no checkout here).

Garden View, 1 King

1 × Extra-large double bed (Super-king size)42 ㎡up to 2

A seating area with a TV, a desk and a private bathroom are featured in this spacious double room. The unit offers 1 bed.

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garden_viewGarden View, 2 Queen

Garden View, 2 Queen

2 × Queen bed42 ㎡up to 4

The spacious double room features a coffee machine, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. This double room provides a TV. The unit has 2 beds.

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Guest Room, 1 King Bed, Garden View, Balcony

1 × Extra-large double bed (Super-king size) / 1 × Sofa bed42 ㎡up to 2

This room features 2 double beds, a private balcony with garden views and wired internet for a fee.

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Guest Room, 1 King Bed, Mountain View, Balcony

1 × Extra-large double bed (Super-king size)42 ㎡up to 2

This room features 2 double beds, garden views and wired internet for a fee.

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Guest Room, 1 King Bed, Pool View, Balcony

1 × Extra-large double bed (Super-king size) / 1 × Sofa bed42 ㎡up to 2

This twin/double room features a pool with a view. The spacious twin/double room features soundproof walls, a tea and coffee maker, a balcony with pool views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

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Guest Room, 1 King Bed, Terrace View

1 × Extra-large double bed (Super-king size)42 ㎡up to 2

This twin/double room provides a pool with a view. A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are provided in this spacious twin/double room. The unit offers 1 bed.

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Guest Room, 2 Queen, Garden View, Balcony

2 × Large bed42 ㎡up to 2

This double room features a pool with a view. The spacious double room features soundproof walls, a tea and coffee maker, a balcony with garden views as well as a private bathroom boasting a walk-in shower. The unit has 2 beds.

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Guest Room, 2 Queen, Mountain View, Balcony

2 × Large bed42 ㎡up to 2

The spacious double room features a private bathroom equipped with a shower and a hairdryer. This double room offers a tea and coffee maker, a flat-screen TV with streaming services and mountain views. The unit offers 2 beds.

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Guest Room, 2 Queen, Pool View, Balcony

2 × Large bed42 ㎡up to 2

This double room offers a tea and coffee maker, a flat-screen TV with streaming services and pool views. The unit offers 2 beds.

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Guest Room, 2 Queen, Pool View, Balcony

1 × Large bed42 ㎡up to 2

This double room features a tea and coffee maker, heating, a flat-screen TV with streaming services and pool views. The unit offers 1 bed.

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Junior Suite with terrace, 1 King

1 × Extra-large double bed (Super-king size)42 ㎡up to 4

This suite includes 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a coffee machine, a safe deposit box, a sofa, as well as a TV. The unit has 1 bed.

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RoomJunior Suite with terrace, 2 Queen

Junior Suite with terrace, 2 Queen

2 × Queen bed42 ㎡up to 4

This suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and a hairdryer. This suite features a coffee machine, a safe deposit box and a TV. The unit offers 2 beds.

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Mountain View, 1 King

1 × Extra-large double bed (Super-king size)42 ㎡up to 4

A seating area with a TV, a desk and a private bathroom are provided in this spacious double room. The unit offers 1 bed.

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Mountain View, 2 Queen

2 × Queen bed42 ㎡up to 4

The spacious double room features a coffee machine, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. This double room offers a TV. The unit has 2 beds.

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pool_viewPool View, 1 King

Pool View, 1 King

1 × Extra-large double bed (Super-king size)42 ㎡up to 4

A seating area with a TV, a desk and a private bathroom are offered in this spacious double room. The unit has 1 bed.

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pool_viewPool View, 2 Queen

Pool View, 2 Queen

2 × Queen bed42 ㎡up to 4

The spacious double room offers a coffee machine, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. This double room provides a TV. The unit offers 2 beds.

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Queen Room With Two Queen Beds And Balcony

2 × Large bed42 ㎡up to 2

The unit has 2 beds.

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Terrace, 1 King

1 × Extra-large double bed (Super-king size)42 ㎡up to 4

A seating area with a TV, a desk, a terrace and a private bathroom are available in this spacious double room. The unit has 1 bed.

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Terrace, 2 Queen

2 × Queen bed42 ㎡up to 4

The spacious double room features a coffee machine, a safe deposit box, as well as a private bathroom boasting a shower and a hairdryer. Guests can make the most of a terrace and a balcony. The unit has 2 beds.

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Facilities · 103

All facilities & services listed by the hotel (aggregated across sources).

Offsite parking discounted rates availableClubhouseFitness facilities (surcharge)Health or beauty spa nearbySwimming poolFamily roomsBBQ facilitiesLift / ElevatorLuggage storageExpress check-in/check-outSafety deposit boxFax/photocopyingFacilities for disabled guestsIroning serviceSaunaMassage servicesPacked lunchesParkingTerraceTable tennisChapel/shrineKaraokePrivate check-in/check-outBoard games/puzzlesShuttle service (additional charge)Concierge serviceGrocery deliveriesAllergy-free roomKid mealsKids' outdoor play equipmentHeated poolBaby safety gatesPublic BathEntertainment staffPaid WiFiOutdoor furnitureFruitsShallow endFence around poolSteam roomCoffee Shop on siteStaff adhere to local safety protocolsGuest rooms disinfected between staysCleaning standards that are effective against CoronavirusPhysical distancing rules followedHand sanitizer in guest room and key areasCashless payment availableFire extinguishersFirst aid kit availableSanitized tableware & silverwareInvoice providedGuests can opt-out any cleaning services during staySmoke alarmsShared stationery like menus, pens are removedGuest room sealed after cleaningPhysical distancing in dining areasKey accessFood delivered to guest roomCCTV outside propertyScreens / Barriers between staff and guests for safety24-hour securityDelivered food - securely coveredSecurity alarmKey card accessBroadcast Live sport eventsInternet accessJapanese gardenFitness facilities (surcharge)Express check-inExercise/lap poolNo accessible shuttleClubhouseOffsite parking discounted rates availablePlayground on sitePool sun loungersReception hallBilliards or pool tableSecured parkingSelf parking (surcharge)Bicycle-friendly propertyShopping on siteBeach umbrellasSnack bar/deliSpa tub (surcharge)Swimming nearbyTelevision in common areasTennis lessons on siteAccess to nearby indoor poolVegetarian menu options availableAccessible shuttleWater tubing nearbyWine release eventsFront desk (limited hours)GamesGarageGolfing on siteHealth or beauty spa nearbyHosted evening meal (reserve)Non-smoking roomsRestaurantRoom serviceTour deskNon-smoking throughout