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Heritage Suites Hotel

★★★★★·9.4/ 10Excellent
·Hotels
📍Wat Polangka, Slor Kram cummune · Siem Reap ↗
📞85563969100·Official site ↗
2006 opened · 2017 renovated· 26 rooms· Check-in 02:00 PM / out 12:00 PM
Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningSwimming poolFamily roomsLuggage storageAll 89 facilities +
Review
Official

Experience an abundance of unparalleled facilities and features at Heritage Suites Hotel. Maintain seamless communication using the complimentary Wi-Fi at hotel. Discovering Siem Reap becomes even more accessible, thanks to the taxi amenities provided at the hotel. For visitors traveling by automobile, complimentary parking is available. During your stay at this fantastic hotel, the attentive front desk personnel can provide you with a range of amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. In search of city's top entertainment, seek assistance at the hotel's ticket service and tours for reservations. During chilly days and evenings, the hotel provides an in-house fireplace to ensure your warmth. At the hotel, utilize the on-site dry cleaning service and laundry service to maintain your beloved travel attire fresh, allowing you to bring fewer clothes. Craving relaxation? Make the most of your stay at the Heritage Suites Hotel with convenient amenities like 24-hour room service, room service and daily housekeeping at your disposal. For visitors wishing to smoke, designated smoking zones can be found. At Heritage Suites Hotel, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay. Enhance your experience at hotel with the knowledge that certain rooms are equipped with linen service and air conditioning for your convenience. At Heritage Suites Hotel, each visit offers an array of intriguing room configurations, featuring accommodations with separate living room and balcony or terrace, ensuring a distinct experience every time. Certain rooms offer in-room amusement features such as the daily newspaper for your enjoyment. In select rooms within the hotel, a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar is available to cater to your requirements when desired. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. Begin your day carefree at Heritage Suites Hotel, as complimentary breakfast is offered for your convenience. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the hotel. At the hotel, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes. Create unforgettable moments with your fellow voyagers just steps away, at hotel's bar and casino, for a delightful evening together. At the hotel, discerning guests can also enjoy on-site culinary facilities like BBQ facilities tailored to their preferences. During your stay at hotel, an array of engaging activities and amenities guarantees a delightful experience. Conclude your holiday perfectly with a visit to massage, steam room, spa and sauna on your final days. Be sure to drop by the pool at hotel at least once during your stay. At Heritage Suites Hotel, utmost care is taken to ensure guests' comfort. Relish your preferred beverage in your swimwear by the hotel's poolside bar.

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Guest scores & sentiment

From 390 guest reviews · multi-source · as of 2026-07-07

Guests praise personalized service, staff warmth, and suite amenities like private pools. Common complaints include firm mattresses, insufficient hot water, limited vegetarian breakfast options, and thin walls.

Dimension scores · cross-source

Service9.9
Surroundings9.4
Cleanliness9.2
Rooms9.1
Facilities9.0
Value8.9
Location8.9
＋ PraisedPersonalized and attentive service · Quiet and comfortable environment · Delicious breakfast and dining · Excellent spa and leisure facilities
－ ComplaintsAging or faulty facilities · Small pool area · Mosquito issues · Billing disputes

KEYIdeal for those valuing privacy and service. Those sensitive to firm beds or needing vegetarian options should verify room details beforehand.

FAQ · grounded in hotel data & reviews

locationIs the location convenient? How is the transport?＋
The hotel offers a tranquil oasis but is slightly off the main walking area. Guests may need to use car hire or tour desk services for convenience.
diningAre breakfast and dining options rich? Is there vegetarian food?＋
Breakfast is delicious but has limited vegetarian options. The restaurant serves local Khmer and continental dishes, with Apsara Dance performances on Tuesdays.
coupleIs it suitable for couples? Any special features?＋
Highly recommended for couples. Guests praise personalized butler service, romantic setups, and private suite amenities in a tranquil environment.
familyIs it convenient for families with kids? What family facilities are available?＋
Children are welcome with family rooms and kid meals. Spacious suites with pools are popular, though some facilities may be aging and the pool is shallow.
roomHow are the room facilities? Are the mattresses comfortable?＋
Suites are luxurious with private pools and steam rooms. However, some guests report firm mattresses, inconsistent hot water, poor soundproofing, and aging facilities.
serviceWhat is the level of service at the hotel?＋
Service scores 9.9/10. Guests consistently praise the warm, detailed, and personalized butler-style service and thoughtful gestures from the staff.
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