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Mulia Hotel

★★★★·8.3/ 10Recommended
·Hotels
1999 opened · 2018 renovated· 144 rooms· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Free beach shuttleAir conditioningLift / ElevatorLuggage storageAll 48 facilities +
Review
Official

Steps from Crossgates, our hotel puts premium shopping, entertainment, and more than 20 dining options at your fingertips – with exclusive discounts for our guests. Spacious suites have ample space for shopping bags, and our Shop & Drop delivery service will bring them right to you. Join us for free hot breakfast and our Monday – Thursday evening social.

04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-13

Guests praise spacious, quiet rooms and exceptional staff, especially fitness coaches. Top complaints include long elevator waits during peaks, dim room lighting, and occasional maintenance or booking issues.

Dimension scores · cross-source

Value8.8
Service8.8
Location8.8
Surroundings8.0
Cleanliness7.8
Rooms7.5
Facilities7.4
PraisedExcellent gym facilities and free classes · Highly praised professional instructors · Abundant and delicious breakfast · Spacious, quiet, and comfortable rooms
ComplaintsElevator congestion during events · Dim lighting in some rooms · Occasional facility malfunctions · Inconvenient deposit collection policy

KEYIdeal for fitness enthusiasts seeking premium service. Avoid peak event times to reduce elevator waits; request brighter lighting if needed.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation convenience?
Located 2km from Brunei Airport near the Convention Centre. Offers free city shuttles, tour arrangements, and car hire for convenient travel.
diningWhat dining options are available? How is the breakfast?
Features Goldiana Café (Western/Asian, 6:30-23:00) and Vanda Chinese Restaurant. Guests highly praise the varied and delicious breakfast.
facilityWhat are the fitness facilities and coaching like?
Top-tier gym with excellent coaches like Ridwan and Agus praised for professional yoga/TRX classes. Highly rated by business and friend travelers.
roomWhat are the room conditions? Any pros or cons?
Rooms are spacious, clean, and quiet with bathtubs. Cons include dim lighting in some rooms and long elevator waits during peak times.
serviceHow is the level of service?
Staff are warm and professional, highly praised by guests. Services include concierge, laundry, and luggage storage. Service score is 8.8.
businessIs it suitable for business trips?
Highly suitable. Business guests appreciate spacious, quiet rooms, well-maintained facilities, free wired internet, and excellent breakfast.
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