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The Palmer Collective

★★★★·9.4/ 10Excellent
·Hotels
📍12-14 Palmer Street · Townsville ↗
📞00414184747
117 rooms· Check-in 02:00 PM / out 10:00 AM
Offsite parking discounted rates availableFitness facilities (surcharge)Air conditioningSwimming poolFamily roomsLift / ElevatorAll 55 facilities +
Review
Official

Enjoy Lucerne from the Hotel Luzernerhof, located in the heart of the city, a short walk from the Bourbaki Panorama and Lion Monument. This hotel offers complimentary Wi-Fi, a bar/lounge, and continental breakfast (available for a fee). The 64 guestrooms feature espresso makers, flat-screen TVs with cable, and private bathrooms with complimentary toiletries. Additional amenities include a 24-hour front desk, luggage storage, and an elevator. KKL Lucerne is 0. 5 miles away, and Chapel Bridge is within a mile.

04

Guest scores & sentiment

From 202 guest reviews · multi-source · as of 2026-07-13

Guests highly praise the enthusiastic staff, clean and comfortable rooms, and convenient location. Main drawbacks include small room sizes, limited parking, noise issues, and occasional maintenance details.

Dimension scores · cross-source

Location9.5
Service9.3
Value9.2
Cleanliness9.2
Facilities8.8
Surroundings8.6
＋ PraisedExtremely comfortable beds · Outstanding and friendly staff · Prime location with dining options · Spotlessly clean rooms
－ ComplaintsRestricted AC temperature control · Small rooms/tiny windows · Noise issues · Poor soundproofing

KEYSuitable for business and leisure travelers valuing service and location. Note compact rooms, limited parking, and noise.

FAQ · grounded in hotel data & reviews

locationHow is the location? What is nearby?＋
Located in the heart of Townsville, walking distance to restaurants, cafes, and boutiques on Palmer Street, near the shopping centre and Strand Park beach.
serviceHow is the staff service?＋
Guests highly praise the enthusiastic, professional, and friendly staff, especially the front desk and manager Rachel, with a service score of 9.3.
roomHow are the room size and comfort?＋
Rooms are clean and comfortable with excellent bedding, but some guests note they are small, with occasional issues regarding window size or blackout curtains.
diningAre there good dining options? How is the food?＋
The hotel has an on-site restaurant and coffee shop with excellent value. Palmer Street offers abundant dining options nearby.
facilityWhat leisure and fitness facilities are available?＋
Features include a swimming pool (heated option), fitness centre (surcharge), spa, and outdoor furniture. Facility score is 8.8.
familyIs it suitable for families with children?＋
Children are welcome, and family rooms are available. Guests praise the prime location and flexible service, but note some rooms may lack hair dryers.
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