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Hotel & Spa Hacienda de Cortés

★★★★★·9.3/ 10Excellent
·Hotels
Check-in 03:00 PM / out 01:00 PM
Offsite parking discounted rates availableFitness facilities (surcharge)Health or beauty spa nearbyGuest education on local ecosystems and cultureAir conditioningSwimming poolAll 68 facilities +
Review
Official

Located in Cuernavaca, Hotel & Spa Hacienda de Cortes is in the suburbs, within a 15-minute drive of Earliest 16th Century Monasteries on the Slopes of Popocatepetl and Tabachines Golf Club. This 4-star hotel is 2. 6 mi (4. 2 km) from Teopanzolco Archaeological Zone and 2. 9 mi (4. 7 km) from Galerias Cuernavaca Mall. Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an outdoor pool, and a sauna. Additional features at this Beaux Arts hotel include complimentary wireless Internet access, babysitting/childcare (surcharge), and gift shops/newsstands. Guests can catch a ride to nearby destinations on the area shuttle (surcharge). Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Cuernavaca? This hotel has 15 square feet (1 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service. Enjoy international cuisine at LA CASONA, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 7:00 AM to noon for a fee. Make yourself at home in one of the 51 individually furnished guestrooms, featuring iPod docking stations and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.

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Guest scores & sentiment

From 268 guest reviews · multi-source · as of 2026-07-11

Guests praise the historic charm, gardens, and dining, with generally friendly staff. Complaints focus on cold reception service, poor soundproofing/lighting in some rooms, pool maintenance issues, and noise disruption from large events.

Dimension scores · cross-source

Facilities9.0
Surroundings9.0
Cleanliness8.9
Service8.4
Location7.8
Value7.2
PraisedBeautiful historic architecture and gardens · Enthusiastic and professional staff service · High quality and abundant dining options · Beautiful gardens and historic ambiance
ComplaintsNoise from events disrupts rest · Pool maintenance and condition issues · Room facility malfunctions · AC failures or poor cooling

KEYIdeal for history and food lovers. Avoid event periods if seeking quiet, and verify room types regarding light/noise.

FAQ · grounded in hotel data & reviews

locationHow is the location and environment?
The hotel features beautiful gardens and a historic atmosphere with an environment score of 9.0. However, some street-facing rooms may experience noise, so request a quiet room in advance.
diningAre there diverse dining options and how is the food?
The restaurant offers traditional cuisine and buffet breakfasts, praised for delicious and varied food. While some guests noted occasional chaos in buffet service, overall dining quality is highly rated.
familyIs this hotel suitable for families with children?
Children are allowed. Families appreciate the historic building and gardens, but should be aware of noise from large events and potential pool maintenance issues. Check pool status before arrival.
coupleIs it suitable for couples? What romantic elements are there?
Highly suitable. Couples love the historic charm, gardens, and romantic restaurant. However, note the style gap between new and old buildings, lack of couple SPA rooms, and potential privacy issues during large events.
businessIs it convenient for business travel? How is the network and workspace?
Rooms are spacious and comfortable for work. However, some business guests reported unstable WiFi and noise from street-facing rooms. Request a quiet room and verify network stability in advance.
roomWhat are the highlights and drawbacks of room facilities and service?
Rooms are spacious with high facility scores (9.0), offering AC and safes. Drawbacks include poor soundproofing, inadequate blackout curtains, or AC faults in some rooms, along with cold reception service. Inspect facilities upon arrival.
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