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Hotel Serrano Palace

★★★★★·8.9/ 10Recommended
·Hotels
Check-in 02:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolLift / ElevatorAll 59 facilities +
Review
Official

This luxurious beach hotel boasts an idyllic setting just 50 metres from where the shimmering waters meet with golden sands on the island of Mallorca. The hotel is located close to the centre of Cala Ratjada, where guests will find themselves surrounded by a seemingly endless array of shopping and entertainment venues. Guests can discover a selection of restaurants and bars a mere 200 metres away, while shops and a nightclub are just 500 metres from the hotel. Guests are welcomed into a world of style, luxury and the ultimate in comfort and convenience. The guest rooms enjoy a timeless elegance and classic beauty, offering guests a cocoon of effortless style in which to escape the routine of daily life. The hotel offers a host of unrivaled facilities that have been designed to cater to the needs and desires of guests of all ages.

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Guest scores & sentiment

From 192 guest reviews · multi-source · as of 2026-07-19

Guests praise the exceptional staff service and high-quality food, plus the prime beachside location. Common complaints include aging facilities, poor soundproofing, noise disturbances, opaque pricing, and limited Wi-Fi access.

Dimension scores · cross-source

Cleanliness9.1
Service9.0
Location9.0
Facilities8.9
Surroundings8.8
Value8.1
PraisedPrime beachfront location · Attentive and friendly staff · Excellent varied buffet dining · Spacious, clean and comfortable rooms
ComplaintsOpaque extra charges · Some dated furnishings and facilities · Street noise in some rooms · Crowded beach and public areas

KEYSuitable for those valuing service and food over modern decor. Check fees carefully; avoid if sensitive to noise.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it convenient to get to the beach?
Located directly on Son Moll beach with a prime location score of 9.0, it is minutes from Cala Ratjada center. Guests highly praise its beachfront advantage.
diningWhat are the dining options and quality like?
Food quality is high and abundant, offering buffets and poolside dining. However, note that half-board may exclude free drinks, and some guests reported breakfast fluctuations or extra charges.
serviceHow is the staff service?
Service scores an impressive 9.0. Staff are praised for being enthusiastic, professional, and attentive, often providing pleasant surprises and caring for children and special needs.
roomWhat are the room conditions like? Is the soundproofing good?
Rooms are spacious and clean (cleanliness score 9.1), but facilities are aging. Poor soundproofing and noise from streets or entertainment areas are common complaints; request a quiet room upon check-in.
facilityWhat leisure and wellness facilities are available?
Features the large Dulce Vida Club with indoor/outdoor pools, gym, Turkish steam bath, sauna, and massage. Also offers billiards, table tennis, solarium, and bars for relaxation.
policyWhat are the check-in and check-out times?
Check-in is after 14:00 and check-out is before 12:00. Pets are allowed, and luggage storage and safety deposit boxes are provided.
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