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JW Marriott Hotel Caracas

★★★★·8.7/ 10Recommended
·Hotels
Check-in 03:00 PM / out 01:00 PM
Area shuttle (surcharge)No single-use plastic stirrersMeeting roomsFitness facilitiesHealth club24-hour front deskAll 53 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Discovering Caracas becomes even more accessible, thanks to the car hire amenities provided at the hotel. Parking is accessible, supplied by the hotel for guests who arrive by car. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out and safety deposit boxes provided by the front desk services. For extended visits or whenever required, the laundromat and dry cleaning service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room. The hotel is completely smoke-free. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. Maintain your cleanliness and feel revitalized using bathrobes available in select guest restrooms. Each morning at JW Marriott Hotel Caracas, a scrumptious, homemade breakfast kick-starts the day. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar. Indulge in the numerous pursuits available at JW Marriott Hotel Caracas. Treat and spoil yourself by taking a trip to salon.

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Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise exceptional staff warmth and dining. Minor complaints cite restricted access during celebrity stays, slow check-in, and extra fees.

Dimension scores · cross-source

Location9.2
Service9.0
Cleanliness9.0
Surroundings9.0
Facilities8.2
Value8.0
PraisedProfessional and warm staff service · Delicious and personalized dining · Clean and well-maintained facilities · Prime and convenient location
ComplaintsLong check-in waits during peaks · Some rooms have outdated features · Extra charges for amenities · Aging facilities needing maintenance

KEYIdeal for service-focused travelers. Check for celebrity-related restrictions and extra fees for WiFi/parking.

FAQ · grounded in hotel data & reviews

serviceHow is the service level?
With a 9.0 service score from 205 reviews, guests highly praise staff like Antonella and Yolmer for their warmth and professionalism, contributing to a 99% recommendation rate.
diningWhat dining options are available?
The hotel offers Mediterranean cuisine at Sur Mediterranean Grill and 24-hour room service. Breakfast is available for an additional fee, and the vegetable garden adds to the culinary experience.
policyWhat are the check-in and check-out times?
Check-in is after 15:00 and check-out is before 13:00. Some guests have reported longer wait times during peak check-in periods.
facilityWhat fitness and leisure facilities are available?
Facilities include a health club, outdoor pool, and sauna, with a facility score of 8.2. It also offers meeting rooms, banquet halls, and wedding services.
businessIs this hotel suitable for business travel?
Highly suitable. 94 business travelers praised the professional staff and well-maintained facilities. Despite some older rooms and extra charges, the overall experience is well-regarded.
coupleWhat should couples be aware of?
Couples appreciate the excellent service and romantic atmosphere. However, note that some reviews mention older facilities, poor soundproofing causing noise, and past issues with luggage handling.
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