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Crowne Plaza London - Gatwick Airport by IHG

★★★★·8.7/ 10Recommended
CCrowne Plaza Hotels & Resorts·IHG One Rewards·Hotels
1960 opened · 2015 renovated· 294 rooms· Check-in 03:00 PM / out 12:00 PM
Electric bicycle charging stationFitness facilities (surcharge)Air conditioningFamily roomsLift / ElevatorLuggage storageAll 68 facilities +
Review
Official

At Crowne Plaza London - Gatwick Airport By IHG, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Discover the wonders of London with ease by utilizing the services provided by taxi, car hire and shuttle. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Crowne Plaza London - Gatwick Airport By IHG. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea. Crowne Plaza London - Gatwick Airport By IHG offers a hair dryer, toiletries and bathrobes in the restrooms of specific accommodations. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. A delightful breakfast is the perfect way to begin your day, and at Crowne Plaza London - Gatwick Airport By IHG, you can always indulge in a scrumptious meal on-site. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. At Crowne Plaza London - Gatwick Airport By IHG, catering to your unique requirements is our priority. Guests with particular dietary preferences can choose from an assortment of dishes, featuring kosher and halal choices among other options. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Crowne Plaza London - Gatwick Airport By IHG, experience the ease of having groceries brought straight to your accommodation through their efficient service. Are you inclined to prepare your own dishes? You will surely appreciate having the on-site BBQ facilities available. At Crowne Plaza London - Gatwick Airport By IHG, guests can take pleasure in the delightful recreational amenities provided for their entertainment. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteDiamond Elite
IHG One Rewards · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessRarely
Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

欢迎礼或积分二选一

Qualify with 20 Elite Qualifying Nights or 40,000 Elite Qualifying Points in a calendar year. Once earned in a calendar year, status is maintained through the end of the following calendar year.
04

Guest scores & sentiment

From 327 guest reviews · multi-source · as of 2026-07-09

Guests praise exceptional, personalized staff service and clean, comfortable rooms with good breakfast. Main complaints involve hot rooms, odors, inconsistent dinner quality, unclear parking fees, and shuttle inefficiency.

Dimension scores · cross-source

Cleanliness8.9
Surroundings8.8
Facilities8.3
Value8.0
Service8.0
Location8.0
Rooms7.6
PraisedHelpful and friendly staff · Clean, comfortable rooms with good facilities · High-quality breakfast with good variety · Excellent club lounge experience
ComplaintsLong queues during breakfast peak · Outdated decor needing renovation · Parking fees and policy disputes · Limited late-night room service options

KEYIdeal for service-focused travelers or transit stops. Verify parking fees, note lounge weekend closures, and manage dining expectations.

FAQ · grounded in hotel data & reviews

locationHow far is the hotel from Gatwick Airport? Is transport convenient?
Located just a 5-minute drive from Gatwick Airport, it offers easy access to central London via nearby rail stations.
diningWhat are the breakfast and dining options like?
The Cube Restaurant serves modern English cuisine. Guests highly praise the rich and delicious breakfast, though dinner quality varies.
businessIs it suitable for business travelers?
Ideal for business travelers near Manor Royal Business District. Guests rate service and location highly at 8.0/10.
familyWhat are the advantages for families?
Child-friendly with kid meals and warm staff service. Families appreciate the clean rooms and convenient airport transit.
roomHow are the rooms? Any notable downsides?
Rooms are generally clean (cleanliness score 8.9), but some guests report outdated facilities, heat, or odors in certain rooms.
serviceHow is the level of service?
Service is highly praised with specific mentions of professional staff. The service dimension scores 8.0/10.
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