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JW Marriott Hotel Surabaya

★★★★★·9.4/ 10Excellent
JJW Marriott·Marriott Bonvoy·Hotels
1996 opened · 2016 renovated· Check-in 02:00 PM / out 12:00 PM
Offsite parking discounted rates availableClubhouseNightclubFitness facilities (surcharge)Free beach shuttleAir conditioningAll 96 facilities +
Review
Official

At JW Marriott Hotel Surabaya, exceptional service and top-notch amenities create a memorable experience for guests. For guests with their own vehicle, parking facilities are provided. Continuously receive the support you require through front desk amenities such as concierge service and safety deposit boxes. At the hotel, utilize the convenient dry cleaning service to maintain your preferred travel attire fresh, allowing you to pack lighter. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms at JW Marriott Hotel Surabaya come furnished with air conditioning to cater to your needs and comfort. A number of rooms feature cable TV for guest amusement and enjoyment. In certain rooms, the hotel offers visitors access to a coffee or tea maker, bottled water and instant tea. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries, bathrobes and towels, ensuring a comfortable stay for guests. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. A delightful breakfast is the perfect way to begin your day, and at JW Marriott Hotel Surabaya, you can always indulge in a scrumptious meal on-site. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. Are you inclined to prepare your own dishes? You will surely appreciate having the on-site BBQ facilities available.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold ElitePlatinum EliteTitanium EliteAmbassador Elite
Marriott Bonvoy · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastRarely
Lounge accessSubject to availability

Lounge access at select properties

Late checkoutSubject to availability

延迟至14:00退房 · until 14:00

Welcome giftSubject to availability

积分或早餐礼遇

Earned with 25 to 49 qualifying nights annually.
04

Guest scores & sentiment

From 659 guest reviews · multi-source · as of 2026-07-04

Guests highly praise the professional and warm service, frequently naming staff, and enjoy the extensive breakfast and central location. Main drawbacks include aging facilities, a small pool, occasional noise issues, and isolated booking price disputes.

Dimension scores · cross-source

Surroundings9.6
Service9.2
Location9.2
Facilities9.2
Cleanliness9.1
Value8.9
Rooms8.8
PraisedExcellent and diverse breakfast · Warm and attentive staff · Strategic and convenient location · Spacious and clean rooms
ComplaintsSome facilities are outdated · Occasional hygiene issues in rooms · Inconsistent service responsiveness · Dated facilities needing renovation

KEYIdeal for service-focused travelers and foodies. Request high-floor rooms away from bars if sensitive to noise.

FAQ · grounded in hotel data & reviews

locationIs the location and transportation convenient?
Located in the bustling business and shopping district, it offers strategic convenience with high location scores.
diningWhat are the breakfast and dining options?
Dining includes international, Chinese, and Japanese options. Breakfast is highly praised for its variety and taste.
serviceHow is the service quality?
Service is excellent (9.2 score) with a 99% recommendation rate. Guests praise the professional, warm, and personalized staff interactions.
roomHow are the comfort and condition of the rooms?
Rooms are spacious but some facilities appear aged. While generally comfortable, some guests report odors or maintenance issues.
facilityWhat fitness and leisure facilities are available?
Features include an outdoor pool, fitness center, spa, and sauna. Facilities score high (9.2), though the pool is noted as small.
familyIs this hotel suitable for families?
Yes, it welcomes children and offers kid meals. Families appreciate spacious rooms and great breakfast, despite minor cleanliness concerns.
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