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The House, An Autograph Collection All-Inclusive Resort - Adults Only

★★★★★·9.1/ 10Excellent
·property
📍Paynes Bay, Paynes Bay, St. James · Paynes Bay ↗
📞+12464325525·Official site ↗
Fitness facilitiesFree beach cabanasFree breakfastFull-service spa24-hour front deskLuggage storageAll 42 facilities +
Review
04

Guest scores & sentiment

From 215 guest reviews · multi-source · as of 2026-07-12

Guests praise the exceptional staff service and prime beachfront location, with generally positive food reviews. Main complaints focus on tired room facilities, outdated bathrooms, maintenance issues, and management inconsistencies following the Marriott acquisition.

Dimension scores · cross-source

Location10.0
Rooms9.5
Value9.0
Service9.0
Cleanliness8.8
Surroundings8.8
Facilities8.7
＋ PraisedOutstanding staff service · High-quality food and drinks · Warm and inviting atmosphere · Excellent location
－ ComplaintsTired room facilities · Outdated bathrooms · Slow check-in process

KEYIdeal for those prioritizing service and location over pristine hardware. Check room condition upon arrival and be aware of extra taxes.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location?＋
Located on the stunning shores of Paynes Bay with a perfect 10.0 location score, guests praise its prime beachfront setting and serene atmosphere.
policyAre children or pets allowed?＋
No. This is an adults-only resort that does not accommodate children or pets, ensuring a tranquil environment for all guests.
diningIs dining and breakfast included?＋
Yes, as an all-inclusive resort, it offers free daily breakfast. The Hou restaurant serves high-quality cuisine, which guests highly praise, along with room service options.
serviceWhat is the level of service like?＋
Service scores 9.0, with guests highly praising the exceptional, attentive, and professional staff. It is considered a major highlight despite minor management consistency issues.
roomWhat is the condition of the rooms?＋
Rooms score 9.5, but some guests note tired facilities and outdated bathrooms needing refurbishment. Overall comfort is still appreciated despite these maintenance issues.
facilityWhat leisure and fitness facilities are available?＋
Facilities include a full-service spa, 24-hour fitness center, outdoor pool, and hot tub. Guests also enjoy free beach cabanas, loungers, and activities like sailing and snorkeling.
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