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Exe Hotel Cataratas

★★★★★·7.9/ 10Good
·Hotels
Check-in 03:00 PM / out 10:00 AM
Offsite parking discounted rates availableAir conditioningSwimming poolFamily roomsLift / ElevatorLuggage storageAll 49 facilities +
Review
04

Guest scores & sentiment

From 95 guest reviews · multi-source · as of 2026-07-19

Guests frequently praise the friendly, attentive staff, abundant breakfast, large pool area, and ongoing renovations. However, many report significant maintenance issues: outdated rooms, damp smells, stained carpets, broken furniture, and poor Wi-Fi. Dinner quality and variety receive mixed feedback, and website photos often do not match reality. Overall, the experience falls short of the advertised five-star standard, matching the average rating.

Dimension scores · cross-source

Service7.2
Surroundings7.0
Cleanliness6.9
Location6.8
Facilities6.7
Value6.3
Rooms5.6

KEYSuitable for guests prioritizing staff, location, and pool over facilities. Lower expectations for a five-star rating, verify room photos before booking, and plan dining options beyond dinner.

FAQ · grounded in hotel data & reviews

locationIs the hotel convenient for transport?
Guests praise the great location near attractions and transit routes. The hotel offers airport transfers, shuttle services, and a tour desk to help plan nearby excursions.
diningHow is the dining experience?
Breakfast is abundant and highly praised, while dinner options are limited and quality varies. The hotel features an on-site restaurant, bar, snack bar, and room service.
familyIs the hotel suitable for families with children?
Children are welcome, with family rooms, outdoor playground equipment, and game rooms available. Guests can enjoy table tennis, board games, and tennis courts in a relaxing garden setting.
roomWhat are the rooms like?
Rooms feature air conditioning, free wired internet, and modern amenities in spacious layouts. However, some guests report damp odors, stained carpets, or worn furniture, so inspect the room upon arrival.
serviceHow is the staff service?
The service dimension scores 7.2, with guests praising the friendly and attentive staff. Since the front desk has limited hours, contact the concierge or reception in advance for special requests.
facilityWhat leisure and fitness facilities are available?
The hotel features a large pool area, heated pool, gym, sauna, tennis court, and Japanese garden. Guests also have access to billiards, table tennis, game rooms, and a nearby indoor pool.
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