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Grand Inna Tunjungan Hotel Surabaya

★★★★·9.2/ 10Excellent
·Hotels
1980 opened · 2023 renovated· 120 rooms· Check-in 02:00 PM / out 12:00 PM
Health or beauty spa nearbyAir conditioningBBQ facilitiesLift / ElevatorLuggage storageFax/photocopyingAll 38 facilities +
Review
Official

At Grand Inna Tunjungan Hotel Surabaya, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Discover the wonders of Surabaya with ease by utilizing the services provided by taxi and car hire. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. At the hotel, utilize the convenient laundry service to maintain your preferred travel attire fresh, allowing you to pack lighter. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A few chosen rooms are equipped with television and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar. Grand Inna Tunjungan Hotel Surabaya offers a hair dryer, toiletries, bathrobes and towels in the restrooms of specific accommodations. A delightful breakfast is the perfect way to begin your day, and at Grand Inna Tunjungan Hotel Surabaya, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Grand Inna Tunjungan Hotel Surabaya, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by visiting the spa situated precisely at the hotel. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 325 guest reviews · multi-source · as of 2026-07-09

Guests praise the strategic location and friendly staff, with spacious rooms and good breakfast. Main complaints involve noise from the busy street, aging facilities, and occasional maintenance issues.

Dimension scores · cross-source

Location9.4
Surroundings9.4
Service9.1
Value8.8
Cleanliness8.8
Facilities8.7
Rooms7.5
PraisedStrategic location · Friendly staff · Spacious and clean rooms · Delicious and varied breakfast
ComplaintsAging facilities/poor TV · Noise and mosquitoes · Weak AC cooling · Low shower pressure

KEYSuitable for those valuing location and service. Light sleepers should avoid street-facing rooms due to noise.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location? What convenient facilities are nearby?
Located in the city center with excellent accessibility (score 9.4). Tunjungan Plaza is within walking distance, making it ideal for shopping and sightseeing.
diningHow is the breakfast? What options are available?
Breakfast is well-regarded, offering local and Western buffet options. Guests enjoy the variety and taste, with some rooms featuring city views through floor-to-ceiling windows.
roomAre the rooms spacious? How is the hygiene?
Rooms are generally spacious (score 7.5) with a cleanliness rating of 8.8. However, some guests noted minor hygiene details, so inspection upon arrival is advised.
serviceIs the staff service attitude good?
Yes, the service score is high at 9.1. Guests consistently praise the friendly, professional, and efficient staff across all traveler segments.
pros_consWhat are the biggest pros and cons of staying here?
Pros include strategic location, spacious rooms, friendly service, and good breakfast. Cons are significant street noise, poor soundproofing, and aging facilities requiring maintenance.
facilityDoes the hotel have a swimming pool and fitness facilities?
Yes, it features an outdoor pool, spa, and massage services. Additional amenities include karaoke, a restaurant, and free Wi-Fi for relaxation and entertainment.
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