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The Papandayan

★★★★★·9.4/ 10Excellent
·Hotels
1989 opened · 2011 renovated· 172 rooms· Check-in 02:00 PM / out 12:00 PM
ClubhouseFitness facilities (surcharge)Health or beauty spa nearbyAir conditioningSwimming poolFamily roomsAll 84 facilities +
Review
Official

This luxurious hotel is conveniently located in the business and commercial hub of Bandung. The Asia Africa Museum and Conference Site is only a ten-minute drive away, and Jalan Cihampelas is 25 minutes' drive. Guests might also wish to venture outside of the city to visit area tea plantations or the beautiful Maribaya Waterfalls, 21 kilometres from Bandung. The hotel's elegantly appointed rooms come with all the modern luxuries one would expect, including flat-screen televisions and wireless internet access as well as plush linens, natural wood and marble furnishings, and local artwork. Guests can choose among the sophisticated main restaurant, casual deli, and the trendy wine lounge and tapas restaurant for delightful meals, drinks and snacks, or enjoy afternoon tea in the lounge. The hotel also boasts a spa and fitness centre, an outdoor pool with swim-up bar, and over 1650 square metres of meeting and event space.

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Guest scores & sentiment

From 345 guest reviews · multi-source · as of 2026-07-08

Guests praise the exceptional service, spacious classic rooms, and delicious breakfast. Facilities like the warm pool are highlights. Minor complaints include dated decor, unadjustable AC, lack of pool loungers, and no elevator to the lobby.

Dimension scores · cross-source

Service9.6
Surroundings9.4
Cleanliness9.3
Facilities9.2
Value9.0
Location9.0
Rooms8.5
PraisedWarm and attentive service · Rich and delicious breakfast · Heated pools are popular · Spacious and clean rooms
ComplaintsNo direct elevator to lobby · Some facilities are aging · Bulky furniture takes space · Cleaning details need improvement

KEYIdeal for families seeking value and service. Note potential dated facilities, fixed AC, and lobby access constraints.

FAQ · grounded in hotel data & reviews

serviceHow is the service level?
Service scores 9.6/10, praised for being enthusiastic and professional with 24-hour butler assistance.
diningIs breakfast and dining rich?
Breakfast is highly rated for being delicious and abundant. There are 4 dining venues including Cantigi Fine Dining and Pago Restaurant.
familyIs this hotel suitable for families?
Highly suitable. Families love the kids' club, warm pool, and breakfast. Children are allowed, and family rooms are available.
roomWhat are the room facilities and comfort?
Rooms are spacious and clean (9.3/10) with modern amenities. However, some guests noted issues with carpet cleanliness and AC control.
facilityWhat leisure facilities are available?
Features include an outdoor warm pool, fitness center, spa, sauna, and steam room. Note that pool loungers are lacking.
policyWhat are the check-in and check-out times?
Check-in is after 14:00 and check-out before 12:00. Private and contactless options are available for convenience.
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