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Gainsborough Hotel

★★★★·8.4/ 10Recommended
·Hotels
Family roomsLuggage storageConcierge serviceFire extinguishersSmoke alarms24-hour securityAll 12 facilities +
Review
Official

This appealing hotel enjoys a great location in London, surrounded by historic theatres and museums and the famous Harrods department store. This hotel was constructed in a cosy country house style and is renowned for its outstanding interior appointment with comfortable service and warm hospitality. Guests may look forward to an inviting foyer with 24-hour reception, hotel safes and a lift. A bar and a W-LAN access point also feature within the hotel amenities, and laundry and room services are also available. The modern, tasteful rooms are all carpeted and come with an en suite bathroom with shower and hairdryer, a direct dial telephone, TV, and an Internet connection. Breakfast is served to guests every morning.

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Guest scores & sentiment

From 280 guest reviews · multi-source · as of 2026-07-10

Guests praise the prime location, friendly staff, and cleanliness, valuing the cost-performance ratio. Main complaints focus on aging facilities, broken elevators, small rooms, and missing amenities.

Dimension scores · cross-source

Location8.8
Surroundings8.0
Rooms7.7
Cleanliness7.7
Service7.2
Facilities7.2
Wi-Fi7.0
Value6.9
PraisedFriendly and helpful staff · Good value for money · Excellent breakfast variety · Convenient location
ComplaintsOutdated facilities and maintenance · Broken or noisy air conditioning · Poor soundproofing and night noise · Musty smells and cleanliness issues

KEYSuitable for location-focused travelers accepting older building limitations. Avoid if mobility impaired; verify amenities and breakfast inclusion.

FAQ · grounded in hotel data & reviews

locationHow is the location of The Gainsborough? What attractions are nearby?
The location is excellent (score 8.8), near Albert Hall and Harrods. It is close to South Kensington Tube station with direct airport links.
diningDoes the hotel offer breakfast? Where can I dine?
Guests note breakfast is served across the street. While some find it varied, others report inconsistent service, so confirm details in advance.
coupleIs this hotel suitable for couples?
Highly recommended for couples. 96 guests praised the prime location, cleanliness, and friendly staff in a charming English setting.
businessIs it convenient for business travelers? How are the rooms?
Location is convenient, but rooms are noted as very small and outdated. Business guests reported poor soundproofing and maintenance issues.
familyWhat should families with children keep in mind?
Children are allowed and family rooms exist. However, families noted aging facilities, noisy AC, dampness, and broken elevators causing inconvenience.
roomHow are the room size and facilities?
Rooms are generally small (score 7.7). Some lack sockets/phones, have AC faults, or odors. Manage expectations regarding hardware condition.
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