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Mercure St Helens

★★★★·8.6/ 10Recommended
·Hotels
Check-in 03:00 PM / out 12:00 PM
No single-use plastic water bottlesNo single-use plastic strawsNo single-use plastic stirrersNo single-use plastic soda bottlesMeeting roomsFitness facilitiesAll 38 facilities +
Review
Official

At Mercure St Helens, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as express check-in or check-out and luggage storage. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Mercure St Helens. Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service and air conditioning to ensure your comfort and convenience. A number of rooms feature television for guest amusement and enjoyment. In certain chosen rooms, a refrigerator is conveniently available for your use. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at Mercure St Helens, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent at hotel's bar can offer as much enjoyment as venturing out with your fellow travelers. At Mercure St Helens, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to hot tub, solarium, steam room, spa and sauna for ultimate relaxation. At Mercure St Helens, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 489 guest reviews · multi-source · as of 2026-07-05

Guests praise the central location, friendly staff, and comfortable beds with excellent breakfast. Common complaints include worn facilities, missing room amenities like wardrobes, noise from corridors or boilers, and inconsistent service regarding parking and deposits.

Dimension scores · cross-source

Cleanliness8.3
Location8.2
Facilities8.2
Surroundings7.8
Service7.4
Value6.4
PraisedGreat location and value · Clean, comfortable rooms · Friendly and professional staff · Good leisure facilities
ComplaintsSlow deposit refund · Loud air conditioning · Poor soundproofing · Rude staff behavior

KEYSuitable for those valuing location and breakfast. Check parking rules beforehand; avoid rooms near boilers/corridors if sensitive to noise.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and transportation convenience?
The hotel enjoys a prime central location with high ratings (8.2). Guests praise its convenient transport and accessibility for exploring the area.
diningWhat is the breakfast like and what dining options are available?
Breakfast is praised for being delicious and varied, though it incurs a surcharge. Dining options include 92 Restaurant, a cafe, and a bar, though some guests noted occasional inconsistencies in temperature or supply.
facilityWhat leisure and fitness facilities does the hotel offer?
With a facility rating of 8.2, the hotel offers a full-service spa, indoor pool, health club, and steam room. It also provides 24-hour front desk, luggage storage, and wheelchair accessibility.
roomHow comfortable are the rooms? Are there any details to note?
Beds are comfortable and clean (cleanliness score 8.3). However, some guests noted worn facilities, missing amenities like wardrobes/hairdryers, and noise issues from corridors or boilers affecting soundproofing.
serviceHow is the staff attitude and professionalism?
Staff are praised for being friendly, helpful, and professional (service score 7.4). While most guests highly rate their attitude, some noted inconsistencies in service procedures.
policyWhat are the check-in/out times? Are pets or children allowed?
Check-in is at 15:00 and check-out at 12:00. The hotel policy does not allow children or pets. Free self-parking is available, though instructions can sometimes be unclear.
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