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The Malla Hotel

★★★★★·8.9/ 10Recommended
·Hotels
2022 renovated· 100 rooms· Check-in 12:00 PM / out 12:00 PM
Full-service spa24-hour front deskGardenLuggage storageFree WiFiElevatorAll 18 facilities +
Review
Official

At The Malla Hotel, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit. Arrange your trips to and from the airport using the hotel's convenient transportation services booking. Complimentary parking is available for guests. Continuously receive the support you require through front desk amenities such as concierge service, luggage storage and safety deposit boxes. At the hotel, their tours can even assist you in booking tickets and securing reservations for leisure activities and adventures. Chilly nights become more delightful than balmy ones, as you snuggle near the hotel's inviting hearth. Always look your best in your preferred attire with the dry cleaning service and laundry service provided at The Malla Hotel. Craving relaxation? In-room amenities such as 24-hour room service, room service and daily housekeeping allow you to maximize your time spent inside the room. Additionally, you can obtain minor travel essentials and miscellaneous items at the convenience stores without departing from the The Malla Hotel. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel. For the health and well-being of all guests and staff, smoking is restricted exclusively to assigned zones. Accommodations come equipped with all the conveniences required for a restful night's slumber. A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience. A few accommodations at The Malla Hotel also include unique design elements like a balcony or terrace. A few chosen rooms are equipped with television, in-room video streaming and cable TV to ensure guest amusement. In certain rooms, the hotel offers visitors access to a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar. In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer, toiletries and bathrobes, ensuring a comfortable stay for guests. An additional advantage for guests is the executive lounge, which offers an outstandingly cozy and excellently furnished environment for relaxation. A delightful breakfast is the perfect way to begin your day, and at The Malla Hotel, you can always indulge in a scrumptious meal on-site. All adore a delightful cup of coffee! An on-site coffee shop ensures you can relish a cup of authentic, freshly-brewed coffee every morning -- or whenever you desire it. Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices. An evening spent within the hotel's bar and casino may prove to be just as entertaining as venturing out with your fellow adventurers. Are you inclined to prepare your own dishes? You will surely appreciate having the on-site BBQ facilities available. At The Malla Hotel, guests can take pleasure in the delightful recreational amenities provided for their entertainment. Conclude your days in complete tranquility by paying a visit to massage, salon, steam room, spa and sauna for ultimate relaxation. At The Malla Hotel, a wide array of amenities guarantees a fulfilling experience throughout your visit. Make your holiday truly memorable by taking a rejuvenating plunge into the pool. At the hotel fitness center, you have the option to engage in your daily exercise routine or simply alleviate your jet lag by breaking a sweat.

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Guest scores & sentiment

From 395 guest reviews · multi-source · as of 2026-07-07

Guests praise the prime Thamel location, tranquil gardens, and attentive staff. Breakfast is generally well-received. Common complaints include aging facilities (bathrooms, AC), missing fridges, noise during wedding seasons, and occasional service inconsistencies.

Dimension scores · cross-source

Surroundings9.4
Location9.2
Service8.5
Cleanliness8.5
Value8.3
Facilities8.3
PraisedExcellent location · Peaceful & unique atmosphere · Friendly & helpful staff · Good pool & spa
ComplaintsOutdated facilities · Frequent power outages · Broken fixtures & furniture · Inconsistent service quality

KEYSuitable for those valuing location and service. Avoid wedding seasons for noise, expect older facilities, and verify room amenities.

FAQ · grounded in hotel data & reviews

locationHow is the hotel's location and convenience?
Located near Thamel with excellent convenience (score 9.2). It offers a tranquil garden oasis amidst shopping and dining.
diningHow is the breakfast? Is it extra charge?
Breakfast incurs a surcharge and is generally well-received (score 8.3) for its variety. However, some guests note occasional shortages or bland taste.
serviceWhat is the staff service like?
Staff are highly praised for being attentive and professional (score 8.5). Guests frequently mention their friendly and helpful nature.
facilityWhat are the main facilities available?
Features include a full-service spa, free WiFi, 24-hour front desk, garden, parking, and conference center. Environment scores high at 9.4.
pros_consWhat are the main pros and cons?
Pros: Great location, peaceful garden, attentive staff. Cons: Aging facilities, missing fridges in some rooms, wedding noise, and occasional weak Wi-Fi.
policyWhat are the check-in and check-out times?
Check-in and check-out are both at 12:00. Some guests noted rigid checkout policies, so communicate special needs in advance.
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