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Susanna Inn Machu Picchu Hotel

★★★·8.9/ 10Recommended
·Hotels
📍Av Imperio de los Incas 642, Machu Picchu, 08681 · Machu Picchu ↗
Free breakfast24-hour front deskLuggage storageFree WiFiFree buffet breakfastFree breakfastAll 9 facilities +
Review
04

Guest scores & sentiment

From 75 guest reviews · multi-source · as of 2026-07-20

Guests consistently praise the convenient location, stunning river and mountain views, and friendly staff. Breakfast is adequate though sometimes limited. Common complaints focus on poor soundproofing, early breakfast and checkout times, and occasional issues with room space, ventilation, or insects.

Dimension scores · cross-source

Wi-Fi10.0
Location8.5
Service8.4
Cleanliness8.3
Rooms8.1
Facilities7.8
Value7.7
＋ PraisedBeautiful river views · Convenient location · Popular breakfast · Comfortable and clean rooms
－ ComplaintsPoor maintenance and aging facilities · Hygiene issues · Unwelcoming service attitude · Chaotic front desk management

KEYIdeal for short stays prioritizing location and views. Not recommended for light sleepers due to noise; expect early breakfast and checkout hours.

FAQ · grounded in hotel data & reviews

locationHow is the location? Is it near attractions?＋
The hotel is located by the river with a prime location, within walking distance of Aguas Calientes Hot Springs and the Historic Sanctuary of Machu Picchu. Guests praise its convenience near the train station (Source: intro, reviews).
diningIs breakfast included? How is the quality?＋
Free buffet breakfast is included, rated as 'adequate' with positive feedback on fresh eggs. However, some guests note early hours and limited variety, so confirm in advance (Source: facilities, reviews).
coupleIs it suitable for couples?＋
Highly suitable. 38 couple travelers praised the river views, central location, and cleanliness, ideal for Machu Picchu transit. Note that poor soundproofing in some rooms may affect rest (Source: segments, reviews).
roomAre room facilities complete? Is there air conditioning?＋
Rooms offer free WiFi and showers, but some Double Room guests reported outdated facilities, lacking AC or elevators, with issues of poor ventilation leading to warm rooms (Source: segments, reviews).
serviceIs the staff service good?＋
Overall service score is 8.4. Guests generally praise the friendly and helpful staff. However, experiences vary, with some reporting indifferent front desk service or management confusion (Source: dimensions, reviews).
policyWhat are the check-in and check-out times?＋
Check-in is at 12:00 and check-out at 09:00. Some guests noted these times are early, so plan your schedule accordingly if you have tight itineraries (Source: policy, reviews).
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