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Grand Wailea Maui, A Waldorf Astoria Resort

★★★★★·9.2/ 10Excellent
HHilton·Hilton Honors·Resorts
1991 opened · 2022 renovated· Check-in 04:00 PM / out 11:00 AM
Sustainability/community reinvestment (10% revenue or more)Boat tours nearbyParasailing nearbyComprehensive recycling policyNo single-use plastic water bottlesElectric car charging stationAll 100 facilities +
Review
Official

Grand Wailea, A Waldorf Astoria Resort provides flawless service and all the necessary facilities for visitors. Share your photos and respond to emails at your convenience, thanks to the free Wi-Fi internet access offered by hotel. Experience the wonders of Wailea (HI) with ease by utilizing the services provided at car hire. Visitors can take advantage of the accessible parking options directly at the hotel. Reception services such as concierge service, luggage storage and safety deposit boxes are available to accommodate your requirements. Room amenities like room service and daily housekeeping contribute to making a perfect selection for your stay. Minor items you neglected to bring won't cause major issues! Simply visit convenience stores to acquire what's necessary. The hotel maintains a completely smoke-free zone, providing a breathable atmosphere. Each accommodation at Grand Wailea, A Waldorf Astoria Resort is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere. In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience. At Grand Wailea, A Waldorf Astoria Resort, the uniquely tailored rooms provide a configuration choice resembling a balcony or terrace. In select rooms, guests at the hotel can enjoy top-notch in-room entertainment with television, in-room video streaming and cable TV available for their convenience. Rest assured, in a few chosen rooms, the presence of instant tea can be found. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Embark on your holiday experience in the most ideal manner. Commence each morning of your visit with an on-site breakfast. Experience the delight of a fresh morning by savoring excellent coffee at the cafe situated within hotel. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction. Experience an unforgettable evening with your fellow travelers just a short distance away, at hotel's bar. Indulge in the numerous pursuits available at Grand Wailea, A Waldorf Astoria Resort. Make certain to allocate time for discovering the shoreline, easily reachable right from the hotel. Unwind after a long day by stopping by hot tub, salon and spa to rejuvenate your senses. Each day at hotel, immerse yourself in the invigorating waters of the pool, perfect for a rejuvenating plunge or a series of revitalizing laps. For individuals who don't want to skip their exercise routine, visiting the hotel fitness center ensures you maintain your vitality and wellness.

01

Tier × benefits, as tested

What guests actually got at each tier — switch levels.

Silver EliteGold EliteDiamond Elite
Hilton Honors · From guest reports · actual benefits may vary
Room upgradeSubject to availability

Subject to availability

Free breakfastSubject to availability

Breakfast or bonus points

Lounge accessRarely
Late checkoutRarely
Welcome giftRarely
Awarded with 15 stays, 25 nights, or US$6,000 Eligible Spend during any calendar year. Members must re-qualify each calendar year; once earned, status is kept for the remainder of the calendar year in which it was earned and the subsequent calendar year.
03

Guest reports

Firsthand stays — upgrades, breakfast, late checkout as delivered.

Grand Wailea, A Waldorf Astoria Resort · 希尔顿钻石入住报告(2025年8月)

  • FN 邮件谈心升级到Ocean View, Valet parking 50% off
  • View很不错
  • Pool很大
2025-09-23

****8ef8c · 2025-09-23 · Source ↗

Grand Wailea, A Waldorf Astoria Resort · 希尔顿钻石入住报告(2024年8月)

  • 有的服务好有的很差 valet desk有几个人像死了妈一样 客房打电话从来没打通过 app chat 也一直不理
  • 虽然翻新过但毛巾自己看是脏的 厕所一直一股尿骚味
2024-09-01

****4f000 · 2024-09-01 · Source ↗

Grand Wailea, A Waldorf Astoria Resort · 希尔顿钻石入住报告(2023年12月)

  • 50刀餐饮credit
  • check-in给了一个海景
  • 酒店挺好逛的,泳池不错
2023-12-25

****d0996 · 2023-12-25 · Source ↗

See all 12 reports →
04

Guest scores & sentiment

From 205 guest reviews · multi-source · as of 2026-07-12

Guests praise the stunning grounds, pools, and spacious rooms. Common complaints include the removal of traditional welcomes, aggressive pool chair policies, high fees for beach amenities, and a perceived decline in luxury service standards.

Dimension scores · cross-source

Surroundings9.4
Location9.4
Cleanliness8.8
Rooms8.8
Facilities8.6
Service8.4
Value7.2
PraisedExtensive water parks and kids' facilities · Beautiful beach scenery · Some staff are very friendly · Beautiful grounds and views
ComplaintsSevere shortage of pool chairs · High and numerous extra fees · Inconsistent or declining service · Dated facilities or poor maintenance

KEYSuitable for those prioritizing views and pools. Prepare for chair scarcity, accept no lei greeting, and weigh fees against luxury expectations.

FAQ · grounded in hotel data & reviews

locationHow is the location and surroundings?
Rated 9.4 for location, it features stunning gardens and views. Surrounded by activities like sailing, surfing, and boat tours, it offers a perfect tropical getaway.
familyIs this hotel suitable for families? What child-friendly facilities are there?
Highly recommended for families with 9 outdoor pools, a waterslide, and kid-friendly amenities. Guests love the water park experience, but note that pool chairs are scarce and require early arrival.
coupleAny recommendations or tips for couples?
Praised for beautiful landscapes and gardens, ideal for romance. However, some couples noted noise from children in adult areas and high beach fees. Be aware of pool chair conflicts.
roomHow are the rooms?
Rooms scored 8.8, with guests praising their spaciousness and cleanliness. While some facilities show age, overall comfort remains high for a luxury stay.
diningAre dining options plentiful? Is breakfast included?
Features 5 restaurants, multiple bars, and poolside dining. Breakfast incurs an extra charge, though members may have perks. Value is debated due to high additional fees.
serviceHow is the service quality? Any negative feedback?
Service scored 8.4 with friendly staff. However, guests complain about the removal of traditional welcomes and aggressive pool chair policies, perceiving a decline in luxury service.
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