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Shanti Palace Hotel

★★★★·8.4/ 10Recommended
·Hotels
24-hour front deskLuggage storageTerraceFree WiFiParking (limited spaces)Self parking (surcharge)All 9 facilities +
Review
04

Guest scores & sentiment

From 34 guest reviews · multi-source · as of 2026-07-13

Guests praise the modern design, exceptional cleanliness, and well-equipped apartments. Staff hospitality is highly rated. Complaints focus on inconsistent service/hygiene during peak seasons, parking difficulties, lack of accessibility, and occasional utility interruptions.

Dimension scores · cross-source

Location9.7
Surroundings9.0
Service8.9
Value8.8
Cleanliness8.5
Facilities7.7
Rooms6.7
PraisedNew, clean rooms with kitchens · High-quality daily cleaning · Convenient location with nearby dining · Child-friendly (cribs/chairs provided)
ComplaintsHygiene drops in peak season · Rigid checkout policy · Booking communication issues

KEYIdeal for families seeking high-quality stays. Book parking early, avoid peak seasons for better service, and verify room views.

FAQ · grounded in hotel data & reviews

locationHow is the location? What attractions are nearby?
The location is excellent (9.7/10). It is close to Sochi Olympic Park, Adler History Museum, Seagull Beach, and St. Sarkis Cathedral.
pros_consWhat is the overall guest rating and recommendation rate?
With an 8.8 average score and 99% recommendation rate, guests praise the modern design, exceptional cleanliness, and enthusiastic service.
serviceHow is the service level? Are there specific staff members recommended?
Service scores 8.9/10. Guests highlight staff member Rima for her attentiveness. 24-hour front desk and room service ensure a smooth experience, though consistency may vary in peak seasons.
facilityWhat main facilities and conveniences does the hotel offer?
Amenities include free WiFi, an indoor pool, terrace, and luggage storage. Features 24-hour front desk, dry cleaning, tour assistance, and well-equipped kitchenettes in apartments.
policyWhat are the check-in/out times? Are pets or children allowed?
Check-in is at 15:00 and check-out at 12:00. Please note that children and pets are not allowed at this property.
pros_consAre there any potential downsides or things to note?
Notable cons include potential service/hygiene fluctuations in peak seasons, limited paid parking, lack of accessibility features, and occasional utility interruptions. Confirm parking arrangements in advance.
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