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Shangri-La Jakarta

★★★★★·9.4/ 10Excellent
SShangri-La Hotels and Resorts·Shangri-La Circle·Hotels
662 rooms· Check-in 02:00 PM / out 12:00 PM
Express check-outHealth or beauty spa nearbyHealth clubFull-service spaFront entrance ramp24-hour front deskAll 58 facilities +
Review
Official

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available. Prior to your check-in date, you can arrange airport transportation services, guaranteeing a seamless and efficient experience for both arrival and departure. Services offered by taxi and car hire at the hotel ensure effortless exploration of Jakarta. The hotel offers complimentary parking for guests who arrive with their own mode of transport. Effortlessly plan your daily activities and travel requirements with concierge service, express check-in or check-out, luggage storage and safety deposit boxes provided by the front desk services. Securing passes to the city's top attractions is simple with the hotel's ticket service and tours. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible. During leisurely days and evenings, in-room amenities such as 24-hour room service, room service and daily housekeeping enable you to maximize your stay in the room. In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at hotel are equipped with linen service and blackout curtains. At Shangri-La Jakarta, guests can choose from a variety of room configurations, some of which feature separate living room and balcony or terrace. For certain chosen rooms, guests can enjoy in-room amusement like television and cable TV as a part of their stay. Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar. Maintain your cleanliness and comfort using a hair dryer, toiletries and bathrobes available in select guest restrooms. Chosen accommodation prices might include entry to the executive lounge, offering premium services amid an ambiance of refined extravagance. Each morning at Shangri-La Jakarta, a scrumptious, homemade breakfast kick-starts the day. Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site. During your visit, indulge in a range of delightful culinary choices at hotel to enhance your experience. Enjoy an entertaining evening alongside your fellow travelers at hotel's very own bar and nightclub. Indulge in the numerous pursuits available at Shangri-La Jakarta. Treat and spoil yourself by stopping at massage, hot tub, salon, steam room, spa and sauna for a memorable experience. Begin your holiday perfectly by taking a plunge into the swimming pool. At the hotel, enjoy a laid-back beverage experience by the poolside bar, sipping on a soothing cocktail. Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.

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Guest scores & sentiment

From 762 guest reviews · multi-source · as of 2026-07-03

Guests praise staff hospitality, spacious clean rooms, and extensive breakfast. Complaints focus on dated facilities, inconsistent food quality, crowded pools, and minor incidents like lost items.

Dimension scores · cross-source

Cleanliness9.4
Facilities9.3
Surroundings9.2
Service9.1
Location9.0
Value8.9
Rooms8.7
PraisedFriendly and professional staff · Excellent kids' facilities (pool/waterpark) · Spacious and clean rooms · Varied and delicious breakfast
ComplaintsPoor WiFi connection · Basic kids' club facilities · Crowding and slow service during peaks · Some aging facilities or maintenance issues

KEYIdeal for families, weddings, and business. Note potential facility wear, pool status, dress codes, and verify room details upon booking.

FAQ · grounded in hotel data & reviews

locationHow is the location and transportation?
Located in the city center with convenient access (9.0 score). However, some guests note it requires taxis and faces traffic congestion.
diningIs breakfast and dining extensive?
Breakfast is extensive and delicious. There are four restaurants including SATOO and 24-hour room service. However, food quality can be inconsistent.
familyIs it suitable for families? What facilities are there?
Highly suitable with free water park, kids' pool, playground, and toys. Staff are child-friendly. Note that pools may be crowded or under maintenance on weekends.
businessIs it convenient for business travel? Are there meeting spaces?
Highly rated by business guests for location and service. Features a banquet hall with attentive event coordination. Rooms are spacious and clean.
coupleHow is the experience for couples?
Couples and wedding guests praise staff hospitality, spacious rooms, and quality dining. Pool facilities are appreciated, but watch for smoke odor from designated areas.
roomWhat are the rooms like? Are facilities new?
Rooms are spacious, clean, and comfortable (9.4 cleanliness). Equipped with pillowtop beds and LED TVs. Some guests note dated facilities, odors, or weak WiFi.
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